Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Recording wrong channel

New Poster

Recording wrong channel

So, for some completely unknown reason, there are TWO CW stations. One is 14, but all it has is a message that says “go to channel 388.” The other one is 388, which has the actual content. I went on demand and hit “record” on my show, so it would record the actual show. I have done this MANY times and had no issue whatsoever. This time, instead of recording on 388 (which has the actual content) I got one hour of a message telling me to go to the other channel (channel 14). I have no way of changing the channel I want it to record on in the On Demand option. It just sets automatically.

Whiskey. Tango. Foxtrot???? I’m ready to switch services. Why even HAVE a channel that doesn’t have content? What’s the point?
Silver Problem Solver

Re: Recording wrong channel

Rather than go through OnDemand, why not just use the regular guide to set the recording on the proper channel?

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation