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OnDemand Intermittent Problems

SOLVED
Posted by
Valued Contributor

Message 1 of 9
268 Views
I am having intermittent issue access OnDemand on all of my boxes. It seems the boxes are getting whacked up. Normally they read about 42dBmV for return but now they are reading about 12dBmV for return. I don't think I have a return issue because my gateway is fine with return levels at 36-37dBmV. Does anyone know what's going on or is it best to get a tech out to investigate it?
8 REPLIES
Posted by
Valued Contributor

Message 2 of 9
229 Views
Now today the boxes jumped back up to 28dBmV. I think something is really wrong. I don't know how these set top boxes are getting return values that are fluctuating that much. Goes from 42dBmV to 12dBmV to 28dBmV. Nothing is wrong with my lines. I just had them all replaced and they are all finger tight when connected. Any ideas?
Posted by
Valued Contributor

Message 3 of 9
217 Views
If it is actually best to get a tech out to investigate, when's the soonest that one can come out to check it?
Posted by
Valued Contributor

Message 4 of 9
208 Views
If someone from Comcast here could help out in a timely manner, that would be greatly appreciated. Over the phone and chat they refuse to send anyone out or to even do anything other than refresh OnDemand or reset the box from their end as well, which doesn't fix it, because they keep saying everything is fine. It's starting to get very aggravating.
Posted by
Official Employee

Message 5 of 9
129 Views
Solution

jweaver0312, are you still seeing these issues with your on demand service? I see there has been maintenance in your area regarding video service. I see a few work orders were opened today to address these issues. I'll continue to monitor them and let you know when I see some movement. 




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Posted by
Valued Contributor

Message 6 of 9
124 Views
Please do keep me updated on the status of those work orders.
Posted by
Official Employee

Message 7 of 9
107 Views

Hi jweaver0312, I show that the issue should be cleared up. Are you still experiencing issues with your on demand service at this time? 




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Posted by
Valued Contributor

Message 8 of 9
101 Views
It seems to be working fine at this time.
Posted by
Official Employee

Message 9 of 9
99 Views

Thank you for confirming this jweaver0312, have a good day.




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