Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,623,192

members

46

online now

1,803,127

discussions

Back to Top

OnDemand Intermittent Problems

Posted by
Valued Contributor

Message 1 of 4
105 Views
I am having intermittent issue access OnDemand on all of my boxes. It seems the boxes are getting whacked up. Normally they read about 42dBmV for return but now they are reading about 12dBmV for return. I don't think I have a return issue because my gateway is fine with return levels at 36-37dBmV. Does anyone know what's going on or is it best to get a tech out to investigate it?
3 REPLIES
Posted by
Valued Contributor

Message 2 of 4
66 Views
Now today the boxes jumped back up to 28dBmV. I think something is really wrong. I don't know how these set top boxes are getting return values that are fluctuating that much. Goes from 42dBmV to 12dBmV to 28dBmV. Nothing is wrong with my lines. I just had them all replaced and they are all finger tight when connected. Any ideas?
Posted by
Valued Contributor

Message 3 of 4
54 Views
If it is actually best to get a tech out to investigate, when's the soonest that one can come out to check it?
Posted by
Valued Contributor

Message 4 of 4
45 Views
If someone from Comcast here could help out in a timely manner, that would be greatly appreciated. Over the phone and chat they refuse to send anyone out or to even do anything other than refresh OnDemand or reset the box from their end as well, which doesn't fix it, because they keep saying everything is fine. It's starting to get very aggravating.