Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,778

members

1,337

online

29,226

topics

Top

On demand not working on one Tv

New Poster

On demand not working on one Tv

On demand isn’t working on one of my TVs you select a show and it acts as if it gonna play but doesn’t and it doesn’t give a error message
Official Employee

Re: On demand not working on one Tv

 

Hi Fbucklen, please try rebooting your cable box by unplugging it for 30 seconds and then reconnect it. If this does not clear up your issue I can further assist you here by sending a signal to your equipment that will allow your box to reboot and refresh your entitlements. Please reach back out to me here if you need additional assistance. You can also click on this link for basic troubleshooting tips for your cable box. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: On demand not working on one Tv

One of my boxes is doing the same thing as described. It has been reset, re-powered, and refresh signal sent multiple times.
What’s next step??
New Poster

Re: On demand not working on one Tv

My "on demand" is not working on this TV.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 4794 views
  • 1 kudo
  • 4 in conversation