Set up your remote control
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts
New to the Community? Start here.
5,841,893
members
1,009
online
36,148
topics
On Demand says I need to subscribe to channels I have
Hi Mydogthor13, I can get this error cleared up for you. Normally rebooting the cable box by unplugging it will fix this issue due to the reset allowing your entitlements to refresh and flow through. But if you're still having these issues after rebooting, please send me a private message with your full address and account number by clicking my name (ComcastAmir) and then clicking "private message me" so that I can look into this for you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!
Mark a Best Answer!
Hi JaneaPauline, I can help you with this issue. I will need to send some signal to your equipment to get it back up and running. Please send me a private message with your full address and account number by clicking my name (ComcastAmir) and then clicking "private message me".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!
Mark a Best Answer!
Close old thread
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!
Mark a Best Answer!
-
1656 views
-
0 kudos
-
-
