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On Demand isn't working anymore

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 5
386 Views
My On Demand is not working upstairs. I tried unplugging and rebooting. Nothing on my end...says it is on theirs. Thank you.
4 REPLIES
Posted by
Service Expert

Message 2 of 5
360 Views

 

DD50,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
Frequent Visitor

Message 3 of 5
343 Views

Same here.  I have a Tivo Roamio with cable card and I sent the following message to ComcastZach a few days ago but as far as I can tell he hasn't read the message.  Anyway, if someone can escalate this so I can get the OnDemand I'm paying for, it would be appreciated!

 

Earlier message:

 

ComcastZach,

 

You have helped me twice in the last 6 months with the loss of On Demand access and, unfortunately, I have lost access once again.

As twice before, On Demand video will start, play for 3 seconds and then stop completely.  Would you be so kind again and do your magic?

Also, is there anything that can prevent this from repeatedly happening as it is getting quite frustrating?

 

Thanks in advance for your assistance and I hope to not have to bother you again in the future!

Posted by
Admin1

Message 4 of 5
307 Views

Hi DD50 -- I can help with this On Demand issue. I reviewed your account and your account health is showing some signal issues that can cause service issues with On Demand. My recommendation is to have a tech come out to resolve this problem. I can schedule that for you and would need to know days/times that work best for you. 




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Posted by
Admin1

Message 5 of 5
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Risuli -- I received your PM and have gotten a fix in place for you. Please continue to correspond through PM while we work through a resolution.  




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