Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,910

members

681

online

36,297

topics

Top

On Demand crashes whilst watching a show

New Poster

On Demand crashes whilst watching a show

When watching a show or movie from On Demand, it will go to a black screen, then bring up a screen with the error code rdk-03053
Restarted about 5 times, also filled all instructions on the error code besides calling. Still crashes. Please fix this!!!
IMG_20180212_185922539.jpg
New Poster

Re: On Demand crashes whilst watching a show

Now on the last restart. It's stuck on this screen. I just changed this box out about two weeks ago. I pay too much for this kinda problem constantly happening
IMG_20180212_190632709.jpg
New Poster

Re: On Demand crashes whilst watching a show

Now it keeps stating it cannot connect to the X1 platform and crashes. Uugggggghhhhhh!
Xfinity Events:
WATCHATHON 2018... See More
Labels
Discussion stats
  • 2 replies
  • 194 views
  • 0 kudos
  • 1 in conversation