Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,637,576

members

11

online now

1,815,356

discussions

Back to Top

On Demand button

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 2
1,027 Views

I just got a new DVR Player because my old one did not work.  After the old was out I tried to use my on demand button and I got an 14 Error.  I called contact and they said the on Demand was not working and they were working on fixing it.  That was last Friday and when I called yesterday the girl said I should unplug it and then Comcast it back in.  She also said I would loose everything I have saved.  I just got through putting everything back on that I had on my old DVR.  I don;t want to have to imput all the information in again.  Does anybody

have any suggestions.

 

Boobon

1 REPLY
Highlighted
Posted by
Official Employee

Message 2 of 2
1,018 Views

If you unplug the powercord to the DVR, you will not lose your recordings or your scheduled recordings.

Powercycling the box is the most common solution to an ERR 14, normally it takes about 30 minutes after a powercycle for the VOD and the TV Guide to start to reload.  Give it a try, if it doesn't work, call back and have them send out a tech to check your box and signal levels.

Comcast Nick
Supervisor
Executive Customer Relations




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon