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They upgraded all my boxes to the new Xfinity1 boxes today, and now I've got problems.
When I pull up a show--any show--in On Demand, there is no option to watch the show. Only to Mark Watched, Other Times, and Series Info. On some shows, it also gives me the option to Subscribe--to channels I already subscribe to. The Troubleshooting guide won't open on the website, I've contacted the installer 4 times and he still hasn't been able to fix the issue. Now he's not returning my calls or texts.
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I have the same problem. My old box went out replaced with a new box now OnDemand doesn't work. It shows the preview in the top right corner then only gives one option "About On Demand". I've called customer service 3 times since getting this new box. All I get is a heavy accented rep that either resets the box remotely or tells to unplug and wait for 45 minutes for On Demand to reload. After it reloads it's still the same.
Same problem as everyone else. I have had Xfinity for a few months now and every time I want to watch On Demand I can't because it won't load the movie. I watched a movie On Demand last night and now it's been out all day today. Simply frustrated and ready to cancel my contract because it's a waste of my time and energy to get on the phone with a rep each time it goes out. I didn't want cable to begin with, so now I'm seriously considering cancelling and going back to Netflix.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.