Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,718

members

64

online now

1,873,050

discussions

Back to Top

On Demand FF Rewind Pause Lag

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 3
227 Views

For the last few months there is a severe lag with my X1 box with any remote control input. FF, rewind and pause can lag anywhere from 8 to 30 seconds. I've restarted the box numerous times. It's not running on a splitter. What's odd is that the smaller remote box on another TV has no lag issues at all, which rules out a cloud issue.

 

Is the next step getting the signal checked?

 

 

2 REPLIES
Posted by
Service Expert

Message 2 of 3
210 Views

TBoneMcBride wrote:

For the last few months there is a severe lag with my X1 box with any remote control input. FF, rewind and pause can lag anywhere from 8 to 30 seconds. I've restarted the box numerous times. It's not running on a splitter. What's odd is that the smaller remote box on another TV has no lag issues at all, which rules out a cloud issue.

 

Is the next step getting the signal checked?

 

 


As a first step, ensure that all connectors are tight at the boxes, wall plates and on any and all splitters.  If any were loose, tighten and then check to see if the lag has gone away,

 

You can check & compare signal levels that both boxes have by pressing EXIT for 3 seconds, the Down Arrow twice and then the number 2 on your remote.

 

Once you are in the Diagnostics Menu, go to System>>>DOCSIS

 

The numbers should be:

 

Upstream Power Level: 25 to 53 dBmV.
Downstream Receive Power Level: -8 to 10 dBmV.
Downstream Signal to Noise Ratio (SNR): minimum of 35 dB.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 3
152 Views
Brought up the menu after double checking the connections.

Upstream Power 37.3
Downstream Receive -5.2
Downstream Signal To Noise 37.1

These are from the main DVR - an Arris XG1-A.

Could not get the numbers on the extension box in the bedroom. It's a Cisco XID X1. That box has no lag when pausing or fast forwarding On Demand programming.

The numbers are all within spec but are any of them low enough to cause a problem?