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On Demand FF Rewind Pause Lag

Posted by
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Member Since: ‎10-16-2006
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Message 1 of 2 (53 Views)

On Demand FF Rewind Pause Lag

For the last few months there is a severe lag with my X1 box with any remote control input. FF, rewind and pause can lag anywhere from 8 to 30 seconds. I've restarted the box numerous times. It's not running on a splitter. What's odd is that the smaller remote box on another TV has no lag issues at all, which rules out a cloud issue.

 

Is the next step getting the signal checked?

 

 

1 REPLY
Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,548
Message 2 of 2 (36 Views)

Re: On Demand FF Rewind Pause Lag


TBoneMcBride wrote:

For the last few months there is a severe lag with my X1 box with any remote control input. FF, rewind and pause can lag anywhere from 8 to 30 seconds. I've restarted the box numerous times. It's not running on a splitter. What's odd is that the smaller remote box on another TV has no lag issues at all, which rules out a cloud issue.

 

Is the next step getting the signal checked?

 

 


As a first step, ensure that all connectors are tight at the boxes, wall plates and on any and all splitters.  If any were loose, tighten and then check to see if the lag has gone away,

 

You can check & compare signal levels that both boxes have by pressing EXIT for 3 seconds, the Down Arrow twice and then the number 2 on your remote.

 

Once you are in the Diagnostics Menu, go to System>>>DOCSIS

 

The numbers should be:

 

Upstream Power Level: 25 to 53 dBmV.
Downstream Receive Power Level: -8 to 10 dBmV.
Downstream Signal to Noise Ratio (SNR): minimum of 35 dB.




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