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Noticed free preview for Starz

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Posted by
Regular Contributor

Message 1 of 17
4,906 Views

Hello,

The other day I noticed that there is a free preview for Starz.  How long does this free preview last and why was nothing said about it?

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 15 of 17
3,106 Views
Solution

Hello everybody! Apologies for the delay in getting to this thread. 

 

Here are the details you are looking for:

 

Overview
From Monday, September 4 through Sunday, September 17, 2017, Starz (Starz, Starz Encore, Encore en español and Movieplex) will be offering a free XFINITY On Demand preview to XFINITY TV customers! Movies and TV series from the network will be available on our XFINITY On Demand platforms.

  • Start Date: Monday, September 4, 2017 12:01 AM Local Time
  • End Date: Sunday, September 17, 2017 11:59 PM Local Time

Method of Notification
Customers will be notified of the free preview by the following:

  • XFINITY X1 TV Boxes: Individual tiles
  • Non-X1 TV Boxes: Individual folders
  • Non-X1 TV Boxes: On Demand guide message (barker)

Availability
The September 2017 Free Preview will be available to all XFINITY TV customers via the following:

  • XFINITY On Demand with a TV Box
  • Online with XFINITY Stream portal
  • On mobile devices with the XFINITY Stream app
  • Note: The free preview will not be available on Starz TV channels.



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16 REPLIES
Posted by
Service Expert

Message 2 of 17
4,884 Views

raptyrred wrote:

Hello,

The other day I noticed that there is a free preview for Starz.  How long does this free preview last and why was nothing said about it?


Where did you see this?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am an XFINITY Forum Expert and I am here to help.
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Posted by
Frequent Visitor

Message 3 of 17
4,877 Views
On my X1 under On Demand, TV, Featured TV, there's a card saying Starz Free Preview and while I can find the Starz On Demand programming just fine, I cannot find when the free preview ends. I've googled and I can't even find any existence of the free preview, let alone start and end dates.

Also, can you confirm an anomaly with the movie Careful What You Wish For (2016)? The film shows HD CC SAP but now and in the past I can only ever play it in SD tho I notice it's available Starz Media Buy SD & HD and Starz Free SD. I've never experienced this with any other title.

Actually I lied. Same phenomenon with Wonder Boys (2000).

If this is intentional, I really wonder what the value of a title is when it's only available in standard definition. I realize I can buy it in HD but I figure since I'm already paying $250/month to Comcast I don't really have the budgetary flexibility to be buying anything. I am subscribed to almost every channel available short of premiums like HBO, Showtime, Starz, etc.

PS. I first tried Twitter @comcastcares with the above query. Really? Cares about what? Obviously not training, experience or knowledge of the employees who handle twitter. Certainly not about me or the $3,000 a year I give them for the pleasure of being a customer.

Two twitter responses:

"Thank you for reaching out, ​On Demand content is provided by the network. Availability, pricing, and broadcast are subject to their discretion.​ -GR"

I balked and next was:

"The networks control the assets on demand, it is at their discretion. -GR"

I don't have an advanced degree in English but GR just restated a condensed version of reply #1. I told him/her nicely that his canned response ignored most of my questions and to try again, for the record. I didn't really think I was asking about rocket science or for 4 pages of text. Doh!
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Message 4 of 17
4,858 Views

Noticed the same thing, same day as you. Suddenly I have over 2,000 free movies, so I look at a few, and they  are STARZ. Also tried several times to find out how long the preview will last...no luck. Saw nothing about it in advance either. Asked comcastandrew...maybe will get a response.

Posted by
Problem Solver

Message 5 of 17
4,778 Views

Likewise, I have been unable to find definitive information. My WAG (wild-assed guess) is the freeview will run through Sunday the 10th which is the season 3 premiere of Outlander; which seems to be the impetus for STARZ to provide their content.

Posted by
Frequent Visitor

Message 6 of 17
4,513 Views
I think that's a good guess. By the time someone from Comcast says the end date, it'll be over. LOL

Thanks Comcast Cares!
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Message 7 of 17
4,110 Views
I too noticed this free preview. I Googled it and found nothing else except I saw your question. I wanted to tell you that it goes from 9/4/17-
9/17/17. It's on the preview of the shows. I can't seem to attach a picture.
Posted by
Frequent Visitor

Message 8 of 17
4,067 Views
Thanks for your help. I would have had a tough time watching everything I want by Sunday the Tenth.
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Message 9 of 17
4,016 Views

Thanks Childfree.

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Message 10 of 17
3,960 Views

Thank you for the answer.  I went to the Comcast site and nothing came up when I searched for Starz preview, except, "sorry, no matches" or whatever.  Don't you think Comcast should be more aware when free things are offered which may encourage customers to add a premium service, like Starz????  In the old days, cable companies would advertise free previews.  What happened?  I can't afford premium stations, that's why I appreciate free access. 

Posted by
Frequent Visitor

Message 11 of 17
3,608 Views
2muchtv2, you took the words right out of my mouth.

It's been 3 days and still not an official word from anyone. Perhaps 20-30 million customers are too many for them to handle. I can get better, more human sounding, less robotic canned responses from Siri or any of the other virtual assistants.
Posted by
Regular Contributor

Message 12 of 17
2,225 Views

I also have Starz Free Preview. No notification. No dates.

Posted by
Regular Contributor

Message 13 of 17
2,223 Views

VitaminE wrote:

I also have Starz Free Preview. No notification. No dates.


I just found this on Facebook: 

XFINITY
23 hrs · 

Enjoy Power & Survivor’s Remorse with our STARZ Free Preview from now until 9/17 with #XFINITYOnDemand

Posted by
Frequent Visitor

Message 14 of 17
2,195 Views
Thanks VitaminE,

That confirms what was said earlier. September 17.
IMG_0062.PNG
Posted by
Official Employee

Message 15 of 17
3,107 Views
Solution

Hello everybody! Apologies for the delay in getting to this thread. 

 

Here are the details you are looking for:

 

Overview
From Monday, September 4 through Sunday, September 17, 2017, Starz (Starz, Starz Encore, Encore en español and Movieplex) will be offering a free XFINITY On Demand preview to XFINITY TV customers! Movies and TV series from the network will be available on our XFINITY On Demand platforms.

  • Start Date: Monday, September 4, 2017 12:01 AM Local Time
  • End Date: Sunday, September 17, 2017 11:59 PM Local Time

Method of Notification
Customers will be notified of the free preview by the following:

  • XFINITY X1 TV Boxes: Individual tiles
  • Non-X1 TV Boxes: Individual folders
  • Non-X1 TV Boxes: On Demand guide message (barker)

Availability
The September 2017 Free Preview will be available to all XFINITY TV customers via the following:

  • XFINITY On Demand with a TV Box
  • Online with XFINITY Stream portal
  • On mobile devices with the XFINITY Stream app
  • Note: The free preview will not be available on Starz TV channels.



Community Icon
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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon
Posted by
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Message 16 of 17
389 Views

Those of us living in South Florida have just gone through a hurricane that knocked out cable/internet/phone for a portion of the preview period. Many are still without service. I only learned of the preview yesterday. My service was restored Saturday for a while, then it went off again. It finally came back Saturday evening.

Prior to the hurricane outage, I never saw a notification. 

 

Posted by
Frequent Visitor

Message 17 of 17
384 Views
jon_tv

It seems there was no notification or mention or press release or promotion or announcement of the free Starz On Demand Preview anywhere before it began or at the start of the two week freeview except for the card I referenced above on my X1's On Demand home page.