Box died. Traded in at Comcast today. 11-3-12. Went home, activiated. No on demand. When I click the on demand button, it will load the on demand window. The "advertisement" in the upper right hand video - the video that plays - plays, and I have one option - ABOUT ON DEMAND. There are no other options.
I have chatted with support multiple times tonight, and they keep "refreshing" my box, but...no luck. I honestly don't even think they are doing that because historically when ive had it done (a box reset) it will wipe out the channel guide for about 10 minutes.
I'm so frustrated because its not enough we pay $170 a month for services through them, but now Im constantly chatting with someone who keeps doing the same thing the person before them did.