Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now



Back to Top

Netflix gets stuck

New Poster

Netflix gets stuck

I signed up for Netfix through Comcast. Most of the time it works great, but every once in a while it gets stuck downloading a movie or TV episode. For example, the first four eposodes of Breaking Bad worked great, but when I try to watch episode 5, it gets stuck at 72%. No matter how many times I retry it, the progress indicator stops at 72% and stays there forever. I could then go on to episode 6 and it works. 

This same thing has happened for movies.

When it gets stuck like this I am able to watch the same espisode on my computer, so it's isolated to watching through xfinity on my TV.


Has anyone else had this problem? How have you fixed it?