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My Demand and watch now

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I called in about this 3 weeks ago and they assured me they were working on it.  I have tywo TVs withboxes.  The 2nd tv in bedroom works just fine with demand and watch now but the main TV in living room I can not use demand or watch now.  If I press it ,it goes back to program I was watching.  Please help with this.  I am a good customer but I won't pay mmy bill until this is taken care of.................................HELP