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Movies on Demand

New Poster

Movies on Demand

I accidently clicked on the movie dumb and dumber and didn't mean too. Am I able to get reimbursed this charge?  Thanks for the help


Kevin Moreland

Problem Solver

Re: Movies on Demand

Any movie that has a price will give you a warning. Did you click watch at that point?

Gold Problem Solver

Re: Movies on Demand

ktmoreland wrote: I accidently clicked on the movie dumb and dumber ...

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://www.comcastsupport.com/chatentry/, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/cable-tv/how-to-block-purchase-of-pay-per-view/ and/or https://www.xfinity.com/support/cable-tv/x1-parental-controls-turn-puchase-protection-on-off/.

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