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I'm having the same experiences as the other posters and all I can add is that a system restart didn't help (not that I thought it likely). I started watching S5 a little over a week ago and am as certain as I can be that the "Ray Donovan / Episodes" menu showed a total of 60 episodes available, 12 for each season. However, it wasn't until I tried to watch E9 on 12/24, that I noticed it was not listed. I ended up watching it using the Showtime app on my Roku stick.
Same problem here. We called Xfinity and they submitted a ticket today. They said it takes 24 hours so hopefully it will show up tomorrow evening!
How did you get them to "submit a ticket"? and what does that mean anyway? (who are they submitting a ticket to?) Their online tech support was NO help. What exact words do you say?
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.