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Missing purchased movie

Posted by
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Message 1 of 11
439 Views

I purchased Rogue One last night and I cannot access the movie. I went to the area where my purchases are suppose to be and it states "There are no purchases... yet.      When you buy a movie or show on your TV, it will be available to watch here."

I went back to On Demand and clicked on Rogue One - it stated "Buy now". I looked on my account and I was charged for the movie.

I attempted to use online chat -  but that is not working either!! 

10 REPLIES
Posted by
Administrator

Message 2 of 11
391 Views

Hi tanneii -- I can help with this purchase issue. I reviewed your account and Rogue One is showing in your purchase history. Is this purchase showing up now or are you still unable to see it?




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
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  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 11
380 Views

Still unable to watch the movie,  not in purchases,  when I search for it,  it bring us the movie prompting me to buy it again!  

Posted by
Administrator

Message 4 of 11
367 Views

I did a data refresh on your account. Can you see if it is showing now? If not then I will need to open a support ticket. 




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 11
355 Views

Still not showing up in my purchases

Posted by
Administrator

Message 6 of 11
344 Views

Thanks for checking. I've opened a support ticket for this. 




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 11
234 Views

I have not heard anything about my purchase and I am still unable to access Rogue One?  

Posted by
Administrator

Message 8 of 11
227 Views

I will contact our support group and get an update for you. 




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Posted by
Administrator

Message 9 of 11
167 Views

Following up on this. Are you now able to see this movie?




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Posted by
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  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 11
155 Views

no, but I have had two customer service people contact me,  they were not able to resolve the issue,  appeartly we purchased the movie but were never given rights to the movie,   unable to resolve so they are issuing me a refund.  

 

Thank you for your help 

Posted by
Administrator

Message 11 of 11
141 Views

You're welcome and apologies that we couldn't get this movie to work for you. 




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