Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,536

members

1,236

online

28,994

topics

Top

I need a refund for OnDemand movie that failed to finish

New Poster

I need a refund for OnDemand movie that failed to finish

Tried to watch BladeRunner 2049 last night and about 45 minutes into it, it just stopped. Tried multiple times to continue and received a variety of error codes.

 

Chat wait times are exceedlingly long right now and wondered if anybody else has had this happen before? First time. Hopefully, their system picked up on the error code and an automatic refund will be issued so I don't have to languish waiting on hold or waiting for chat.

Official Employee

Re: I need a refund for OnDemand movie that failed to finish

 

Hi Adaret, I can assist you with getting credit on your account for a movie rental that you were unable to watch. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 207 views
  • 0 kudos
  • 2 in conversation