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I had a email from comcast said i had a free 5.99 movie rental

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I had a email from comcast said i had a free 5.99 movie rental

I had a free rental from comcast for 5.99 i choose Red Sparrow My bill comes and you charged me for it .Also I have HBO,Starz,Cinamax & Showtime I went to on demand and watched Deep Horizon You charged me for this one too What goes here. Do I need to go to a different service?