Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,397

members

1,220

online

29,136

topics

Top

Heartland seasons 1-9 suddenly missing

New Poster

Heartland seasons 1-9 suddenly missing

We have been making our way through the 10 seasons of Heartland, but suddenly found yesterday that only season 10 was available on demand. What happened?

Official Employee

Re: Heartland seasons 1-9 suddenly missing

Hello mandmwinter, I have tested this on my end and I show all season present for the show "Heartland" on demand. If you do not see this content on your on demand guide please reboot your equipment. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Heartland seasons 1-9 suddenly missing

I have rebooted my comcast cable box as well as my modem, but Heartland has not reappeared in On Demand.  Is it no longer available?

Tags (1)
Official Employee

Re: Heartland seasons 1-9 suddenly missing

Hi phubler, I show that your equipment is offline which is causing your problem. Can you please reboot your cable box one more time so that I can communicate with your equipment? Also, can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 247 views
  • 0 kudos
  • 3 in conversation