Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,234

members

839

online

29,673

topics

Top

Having GSM-11 and CL-14 error with VOD

Frequent Visitor

Having GSM-11 and CL-14 error with VOD

Xfinity VOD worked on my Tivo Premiere for years.... until about a month and a half ago. GSM-11 and CL-14 errors when trying to access Xfinity VOD. Several chats and calls with techs to no avail. Finally got someone to check billing codes and they were supposedly correct. Truck rolled to my house. Tech had no clue what was causing the error and couldn't get it fixed. I purchased a refurb Bolt from Tivo and picked up a new cable card from Xfinity. Activated and paired cable card. Still getting GSM-11 and CL-14 errors. Showing 92% signal with 37dB snr. I did get one show to play for a few seconds tonight, but then it was gone.

Tags (1)
Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 0 replies
  • 209 views
  • 0 kudos
  • 1 in conversation