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Happy! Ep 6 for some reason pay

New Poster

Happy! Ep 6 for some reason pay

I just watched it a few days ago and it was free, now showing my family for some reason Happy! Ep 6 is buy so please fix it.

Silver Problem Solver

Re: Happy! Ep 6 for some reason pay

This seems to be a major OnDemand bug (which Comcast will be slow to fix). If you can, try different ways of finding the program. Try going through the network listing to the network, then the program. Or try the alphabetical program list directly. Then try the search function. I've found all 3 can give different free vs. pay options for subscribed networks.

Admin1

Re: Happy! Ep 6 for some reason pay

Hi Wrathfulfury -- I checked on this asset and it is setup correctly. The licensing for was not renewed by the content holder to keep this as a free episode. They have made it available for purchase only. 


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Admin1

Re: Happy! Ep 6 for some reason pay

andyross -- This would not be an On Demand bug as the licensing to have this episode remain available for free was not renewed by the content holder. Please understand that the content holder can add/remove programming at their discretion or change the free vs purchase availability of their content. These changes would not reflect a major bug problem with our On Demand service. We do appreciate questions and feedback about content availability and we do work to resolve any confirmed issues with On Demand content.  


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