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ERROR MESSAGE AND CODE DISPLAYED

Posted by
Visitor
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Message 1 of 3
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TRYING TO WATCH A FREE ON DEMAND MOVIE BUT KEEP RECEIVING A XFINITY ERROR MESSAGE THAT SAYS "SORRY, WE'RE HAVING SOME TROUBLE." "THIS PROGRAM IS NOT AVAILABLE TO WATCH ATN THE MOMENT. PLEASE TRY AGAIN IN A FEW MINUTES." It then gives the error code XRE-07005. I have reset my set-top box as well as my modem, which normally resolves this issue, but it failed to do so this time. Why do I continue to recieve this message and error code and what does the error code mean. Also, what else can I do to possibly resolve this error since resetting my devices didn't fix the issue this time and possibly resolve this issue permanently. This is a daily issue and is beginning to make me consider moving to another company. Someone please tell me how to fix this problem.

2 REPLIES
Posted by
Service Expert

Message 2 of 3
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fabela221,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Posted by
Administrator

Message 3 of 3
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Hi fabela221 -- XRE-07005 happens when there's a connection error with the On Demand server. This is generally caused by signal level issues. I reviewed your account health and it did come back showing several out of spec signal levels. It's recommended to have a tech come out to resolve them. I can schedule one for you and would need to know days/times that work best for you. 




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