Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,106

members

1,379

online

35,990

topics

Top

Disabling movie purchases and rentals?

New Poster

Disabling movie purchases and rentals?

We have an adult son who is mentally ill.  He lives in an apartment and we pay for his xfinity TV/Internet services.  The problem is, despite our requests, he buys multiple movies per month, which is beyond our budget.  Is there any way that the movie purchase/rentals options can be disabled?  Thanks for any feedback.

Official Employee

Re: Disabling movie purchases and rentals?

 

Hi pat18960, you can set a password on his cable boxes so that he cannot order any content without your permission. To learn how to set up parental controls please click on this link. Please set your parental controls pin, then on the same page it give instructions on how to set up a purchase pin. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Labels
Discussion stats
  • 1 reply
  • 71 views
  • 0 kudos
  • 2 in conversation