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Hi GunnarBob -- The Brave has a Free option and Purchase option. The Free option does not play for a full hour because it cuts out the commercial breaks TV has scheduled. The episode does play in full.
I am not sure how far your troubleshooting and I know that as ComcastZach stated the Free option does not play the complete hour removing the commercial breaks. Have you tried power-cycling the box when you notice this issue?
Do me a favor GunnarBob,
I know this does not seem to be related but on your next attempt to power cycle then view the streaming would you please power-cycle your modem in the same process? Some of our features verify access with both the box and modem in your location. The combination power-cycle has been know to resolve my one-off issues like this one. Please let me know your results of this attempt when you get a chance.
Sorry for the delayed response. I'm following up for Michael, yes, can you please follow those steps and let me know if there's any change on your end.
I power-cycled (unplugged the DVR box and modem) simultaneously, left them unplugged for approximately 30-seconds, then plugged them back in. I allowed the DVR box connection indicator to turn from green to blue and the modem to reconnect. I then watched the entire 9th episode of The Brave without any problems.
Thank you guys for your patience and help in resolving my issue.
I'm happy to hear it was resolved! If there'rs anything more we can assist you with in the future, please don't hesitate to reach out.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.