Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,580

members

1,406

online

28,807

topics

Top

Coupon

Regular Visitor

Coupon

I received an email saying I had a coupon for a free On Demand movie. When I try to use it, it brings me to an Xfinity Stream site with no options for movies to buy.  When I click on Coupon Balance it tells me I have $45.99 in coupons.   I called the Comcast Support and, as usual, they were no help at all.  She finally credited my account for $5.99.  I don't understand why you would send out movie coupons that are unusable.  I also want to know if I really do have $45.99 in movie coupons on my account. 

Admin1

Re: Coupon

Hi NancyDM -- Your coupons need to be registered here http://my.xfinity.com/coupon before they can be used. Once the coupons are registered, you can select an On Demand program to rent. After renting a movie, the Coupon registered to your account will automatically be credited against the movie rental amount plus applicable taxes and fees. You can click on Balance History to review all your coupons to see if your balance is legitimate.  


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 190 views
  • 0 kudos
  • 2 in conversation