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Comcast on Demand not working thru TIVO BOLT

Regular Visitor

Comcast on Demand not working thru TIVO BOLT

When I go to watch a video on demand thru tivo bolt it plays for first 3 secs and then freezes. Tried multiple times and some items I have seen on this board. Can not seen to resolve issue. Every show I pick freezes.

Service Expert

Re: Comcast on Demand not working thru TIVO BOLT

Yodastoe10,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Admin1

Re: Comcast on Demand not working thru TIVO BOLT

Hi Yodastoe10 -- I can help with this. You account was not coded correctly for a cablecard. I have changed this coding and sent entitlements to your card. Can you see if this resolves your issue please? 




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Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

Yes it did resolve the issue.. Thank you...

 

Once in awhile I do get CL-13 errors. After several retries it eventually works

Admin1

Re: Comcast on Demand not working thru TIVO BOLT

You're welcome. Let us know if any other issues arise and we'll get them addressed for you. 




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Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

Zach,

 

I and a number of other TiVo users have been experiencing the identical issue since some time in April.  I spoke this week with Corbin at the Comcast Advanced Repair Team (Tier 3 Support) at (888) 824-8988, and he stated that the issue was due to a missing "CableCARD Primary Code" (PRIM).  Once he had entered this code on my account, the XOD functionality returned to my TiVo Premiere Elite and TiVo Mini extender.  However, the code entailed an additional (second) CableCARD entry on my account with an ensuing $2.50 monthly fee.  It also resulted in a "Digital Addl Outlet SVC" line item, which I have subsequently had Corbin remove; but he states that he cannot remove the duplicative CableCARD entry without deleting the XOD fix.  (N.B.:  I can provide you with Corbin's extension number via PM if needed.)

 

I suspect that this is a bandaid on the real issue and would like to ask your help to return my account to its proper status.  Up until about three weeks ago I had full XOD functionality.  When I lost it, the remainder of my OTT streaming services (Netflix, VUDU, HULU, Yahoo, Youtube, etc.) all remained functional.  It does seem counterintuitive that I should have to pay an additional $2.50 monthly fee in order to access XOD when all the other OTT apps are accessible for free. After all, why would Comcast want to disadvantage their own streaming revenue source over third-party sources on their own system?  Since XOD was working perfectly well without this added service up until last month. I suspect some change was made to the billing code structure for at least some Comcast regions that occasioned the hiccup for us affected TiVo users.

 

Thanks in advance for your help, Jeff

Admin1

Re: Comcast on Demand not working thru TIVO BOLT

chi_guy501 -- I can help with that. Can you send me your account information please?

 

Click my name (ComcastZach) and click Private Message Me. 




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Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

Thanks, Zach.  PM sent.

New Poster

Re: Comcast on Demand not working thru TIVO BOLT

Hey, I'm experiencing the same problem (3 seconds of VoD, then nothing). I just noticed it over the weekend and spent a lot of time dealing with support. It sounds like there a solution to it so can I get in on this action?

 

 

 

Admin1

Re: Comcast on Demand not working thru TIVO BOLT

AnyoneButMe -- I changed some coding on your account and refreshed entitlements. Can you check if that resolved your issue? 




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New Poster

Re: Comcast on Demand not working thru TIVO BOLT

Comcastzach - PM sent in case you can help. Experiencing same on demand freezing at 3 seconds on TiVo. 

Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

I have the same issue with on demand pausing after a few seconds with the timer still going. I have returned all cable boxes but they are having issues removing them from my account. I was issued a manual receipt for the returns. I show 2 set top boxes on my account and none match the old boxes nor the Motorola cable card. I am concerned as I understand there is a credit for not using equipment and I don't want to be charged for boxes I don't have.
New Poster

Re: Comcast on Demand not working thru TIVO BOLT

I am having a similar issue in that my on demand is not working. It gives me an error and says I need to call Comcast. The same thing happens for the premium channels. I tried resolving this through the chat support but that didn't work. Any suggestions?
Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

Contact the cable card department. They will need some information from the cable card screen
New Poster

Re: Comcast on Demand not working thru TIVO BOLT

Thanks I'll try that. Do they have a special number?
Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

1-877-405-2298
New Poster

Re: Comcast on Demand not working thru TIVO BOLT

Same problem here.  HBO does not work either

Official Employee

Re: Comcast on Demand not working thru TIVO BOLT

Hi 76blades, I have responded to your private message.  Thank you




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Regular Visitor

Re: Comcast on Demand not working thru TIVO BOLT

Hey, I'm experiencing the same problem (3 seconds of VoD then freeze or just a blank screen). Can you help me with my account?  

Official Employee

Re: VOD and Tivo Bolt

Hi Help_2017, I have responded to your private message.

 

Thank you




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Official Employee

Re: VOD and Tivo Bolt

Hi Help_2017, I have responded to your private message.

 

Thank you




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Official Employee

Re: Comcast on Demand not working thru TIVO BOLT

Hi Help_2017, thank you for working with me via private message and glad I was able to get your cable card working for you.  If you have any questions or concerns in the future please let me know.

 

Thank you




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