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Comcast on Demand not working thru TIVO BOLT

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Message 1 of 22
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When I go to watch a video on demand thru tivo bolt it plays for first 3 secs and then freezes. Tried multiple times and some items I have seen on this board. Can not seen to resolve issue. Every show I pick freezes.

21 REPLIES
Posted by
Service Expert

Message 2 of 22
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Yodastoe10,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Posted by
Admin1

Message 3 of 22
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Hi Yodastoe10 -- I can help with this. You account was not coded correctly for a cablecard. I have changed this coding and sent entitlements to your card. Can you see if this resolves your issue please? 




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Message 4 of 22
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Yes it did resolve the issue.. Thank you...

 

Once in awhile I do get CL-13 errors. After several retries it eventually works

Posted by
Admin1

Message 5 of 22
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You're welcome. Let us know if any other issues arise and we'll get them addressed for you. 




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Message 6 of 22
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Zach,

 

I and a number of other TiVo users have been experiencing the identical issue since some time in April.  I spoke this week with Corbin at the Comcast Advanced Repair Team (Tier 3 Support) at (888) 824-8988, and he stated that the issue was due to a missing "CableCARD Primary Code" (PRIM).  Once he had entered this code on my account, the XOD functionality returned to my TiVo Premiere Elite and TiVo Mini extender.  However, the code entailed an additional (second) CableCARD entry on my account with an ensuing $2.50 monthly fee.  It also resulted in a "Digital Addl Outlet SVC" line item, which I have subsequently had Corbin remove; but he states that he cannot remove the duplicative CableCARD entry without deleting the XOD fix.  (N.B.:  I can provide you with Corbin's extension number via PM if needed.)

 

I suspect that this is a bandaid on the real issue and would like to ask your help to return my account to its proper status.  Up until about three weeks ago I had full XOD functionality.  When I lost it, the remainder of my OTT streaming services (Netflix, VUDU, HULU, Yahoo, Youtube, etc.) all remained functional.  It does seem counterintuitive that I should have to pay an additional $2.50 monthly fee in order to access XOD when all the other OTT apps are accessible for free. After all, why would Comcast want to disadvantage their own streaming revenue source over third-party sources on their own system?  Since XOD was working perfectly well without this added service up until last month. I suspect some change was made to the billing code structure for at least some Comcast regions that occasioned the hiccup for us affected TiVo users.

 

Thanks in advance for your help, Jeff

Posted by
Admin1

Message 7 of 22
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chi_guy501 -- I can help with that. Can you send me your account information please?

 

Click my name (ComcastZach) and click Private Message Me. 




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Message 8 of 22
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Message 9 of 22
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Hey, I'm experiencing the same problem (3 seconds of VoD, then nothing). I just noticed it over the weekend and spent a lot of time dealing with support. It sounds like there a solution to it so can I get in on this action?

 

 

 

Posted by
Admin1

Message 10 of 22
1,446 Views

AnyoneButMe -- I changed some coding on your account and refreshed entitlements. Can you check if that resolved your issue? 




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Message 11 of 22
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Comcastzach - PM sent in case you can help. Experiencing same on demand freezing at 3 seconds on TiVo. 

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Message 12 of 22
1,295 Views
I have the same issue with on demand pausing after a few seconds with the timer still going. I have returned all cable boxes but they are having issues removing them from my account. I was issued a manual receipt for the returns. I show 2 set top boxes on my account and none match the old boxes nor the Motorola cable card. I am concerned as I understand there is a credit for not using equipment and I don't want to be charged for boxes I don't have.
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Message 13 of 22
865 Views
I am having a similar issue in that my on demand is not working. It gives me an error and says I need to call Comcast. The same thing happens for the premium channels. I tried resolving this through the chat support but that didn't work. Any suggestions?
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Message 14 of 22
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Contact the cable card department. They will need some information from the cable card screen
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Message 15 of 22
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Thanks I'll try that. Do they have a special number?
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Message 16 of 22
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Message 17 of 22
568 Views

Same problem here.  HBO does not work either

Posted by
Official Employee

Message 18 of 22
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Hi 76blades, I have responded to your private message.  Thank you




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Message 19 of 22
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Hey, I'm experiencing the same problem (3 seconds of VoD then freeze or just a blank screen). Can you help me with my account?  

Posted by
Official Employee

Message 20 of 22
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Hi Help_2017, I have responded to your private message.

 

Thank you




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Posted by
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Message 21 of 22
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Hi Help_2017, I have responded to your private message.

 

Thank you




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Posted by
Official Employee

Message 22 of 22
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Hi Help_2017, thank you for working with me via private message and glad I was able to get your cable card working for you.  If you have any questions or concerns in the future please let me know.

 

Thank you




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