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Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

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Message 4 of 15
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When will integrated Tivo/XOD service be offered? Please also indicate how, prior to that time, TiVo users can also use Comcast, and please do so in one concise and complete explanation.
14 REPLIES
Posted by
Frequent Visitor

Message 1 of 15
3,498 Views

Why is this roll-out taking so long?  We are coming up on a year since it launched.

Posted by
Silver Problem Solver

Message 2 of 15
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Posted by
Frequent Visitor

Message 3 of 15
3,471 Views

Oh believe me, I've been checking!  it just seems like it's taking a lot longer than it should and there is no information as to which markets will get it and when.

Posted by
Silver Problem Solver

Message 5 of 15
3,474 Views

I am using Tivo and On Demand in the Boston area, and it works better than the Comcast  on demand.

Here is the link on the Tivo On Demand rollout:

http://www3.tivo.com/products/tivo-walkthrough/tv-source/cable/tivo-comcast/index.html

 

Anyone with a Tivo that accepts a cablecard can use Comcast for all channels including premium channels right now. Just pick up a cablecard self install kit and follow the instructions. 

 

Posted by
Visitor
Message 6 of 15
3,325 Views

Mine became available through my TiVo (FINALLY) about a month ago and I have been happily enjoying it. Until yesterday. I started getting a "please wait" screen and then a GSM-11 error. I was online with a tech for about 45 minutes and he wasn't able to resolve it. They are sending a tech Monday. I know that it works because it has worked all month. VOD works on my television without a TiVo box. I love my TiVo and I love Comcast On Demand. I just wished they worked together! Grrrrrr.

Posted by
Frequent Visitor

Message 7 of 15
2,891 Views

Barbie,

 

This link doesn't tell when VOD will be available on TiVo in our location.  There hasn't been a new city added to the list for over 6 months!

Posted by
Frequent Visitor

Message 8 of 15
2,882 Views

Still waiting...

Posted by
Silver Problem Solver

Message 9 of 15
2,883 Views

It's Comcast dragging their feet. Of course Tivo would want it to be available everywhere.

Posted by
Official Employee

Message 10 of 15
2,865 Views

jkeane22 wrote:
When will integrated Tivo/XOD service be offered? Please also indicate how, prior to that time, TiVo users can also use Comcast, and please do so in one concise and complete explanation.

We work with TiVo to jointly determine which markets are scheduled to get the TiVo with XFINITY On Demand as the best return on our joint investment.

 

There is some work (people, equipment and dollars) required by both Comcast and TiVo in order to make this work so priority markets and locations have been identified and worked for 2013. 

 

Unfortunately, we currently don't have plans for any additional markets this year while both Comcast and TiVo evaluate the performance and results of the current markets where this added feature has been made available.  

 

We have this feature deployed in many areas this year including CA, CT, NH, VT, MA, NJ, PA, FL, MN, DC and VA.




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Posted by
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Message 11 of 15
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Well gee, Ted.  As someone in the Chicago area market, that's going to make it easier to go back to DirecTV when they offer me a new subsciber deal.  I kinda like their picture better (barring upper atmospheiric disturbances) and their on Demand, though smaller than Comcas's, worked with my DVRs.

I bought a Tivo Premiere because I expected you'd complete the Tivo On-Demand for one of your larger markets.  True, nobody promised anything, but the fact you're not doing this is NOT something you can throw on Tivo.  It's in their interest to see that you convert all the cities, so I don't see them witholding manpower or money.

However, I do see Comcast promoting their precious X1.  Let me see... who is less likely to want Tivos getting On-Demand in a large market like Chicago?

Answer: Comcast is responsible for pulling the plug on the deployment.  Call a spade a spade next time.

Posted by
Frequent Visitor

Message 12 of 15
1,712 Views

I spent one hour and fifty minutes on the phone last month talking to seven people from Comcast and one from TiVo trying to figure out when XOD would be available in the Chicago Suburbs.  Comcast person number seven transferred me to TiVo stating that they could provide a timeframe on availability.  The TiVo person said it was up to Comcast. 

 

I said several bad words after I hung up the phone.

 

I can get HBO-OD through Chromecast, but the picture is sub-optimal.  It's also available through Roku via participating sevice providers, but Xfinity isn't one of them.

 

The only reason I subscribed to Comcast was to get HBO.  Ends up I can get the majority of my favorite programming (includig HBO series) through Roku, Amazon, Netflix, etc. and  over-the-air channels. I've had to contact Comcast twice in the past month to get the card reset for the main TiVo box. OTA is much more reliable.

 

Guess what's probably going to happen when my one year introductory rate with Xfinity expires?

 

 

 

Posted by
Frequent Visitor

Message 13 of 15
1,597 Views

From a TiVo press release dated 2/26/2014:

 

"We are also pleased that Comcast has committed to expanding our successful integration of Xfinity On Demand to their entire footprint. This integration on the Roamio and Premiere platforms has been an important one for us, as the robust Xfinity library, along-side traditional TV channels and web content delivers a one-stop shop for home entertainment. Market-by-market rollouts are occurring now, with full scale deployment in all U.S. markets -- including Chicago, Atlanta and Houston -- expected to be complete by June 30, 2014."

 

TiVo Press Release

 

Finally!

Posted by
Service Expert

Message 14 of 15
1,583 Views

Don't get your hopes up to high. Comcast has a habit of saying something will take place within a certain time frame then not doing it. Just because they say it doesn't make it so.

 

The best approach to take is "believe it when you see it".




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Posted by
Frequent Visitor

Message 15 of 15
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I live in the westerm suburbs and Xfinity on Demand is now working on my TiVo Roamio Plus.  It can be accessed by going to Main Menu>Find TV, Movies, & Video, and then selecting the Xfinity Video on Demand app.

 

Go to http://www.tivo.com/discover/cable and enter your zip code to check if it's available in your area.