Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,496,759

members

46

online now

1,703,152

discussions

Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎02-16-2013
Posts: 1
Message 4 of 15 (3,170 Views)

Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

When will integrated Tivo/XOD service be offered? Please also indicate how, prior to that time, TiVo users can also use Comcast, and please do so in one concise and complete explanation.
14 REPLIES
Posted by
Frequent Visitor

Member Since: ‎09-17-2009
Posts: 10
Message 1 of 15 (3,174 Views)

VOD on TiVo

Why is this roll-out taking so long?  We are coming up on a year since it launched.

Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 15 (3,169 Views)

Re: VOD on TiVo

it is rolling out, have you checked here for your area.??

 

http://www3.tivo.com/products/tivo-walkthrough/tv-source/cable/tivo-comcast/index.html

Posted by
Frequent Visitor

Member Since: ‎09-17-2009
Posts: 10
Message 3 of 15 (3,147 Views)

Re: VOD on TiVo

Oh believe me, I've been checking!  it just seems like it's taking a lot longer than it should and there is no information as to which markets will get it and when.

Posted by
Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 5 of 15 (3,150 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

I am using Tivo and On Demand in the Boston area, and it works better than the Comcast  on demand.

Here is the link on the Tivo On Demand rollout:

http://www3.tivo.com/products/tivo-walkthrough/tv-source/cable/tivo-comcast/index.html

 

Anyone with a Tivo that accepts a cablecard can use Comcast for all channels including premium channels right now. Just pick up a cablecard self install kit and follow the instructions. 

 

Posted by
Visitor
Member Since: ‎03-14-2013
Posts: 1
Message 6 of 15 (3,001 Views)

Re: VOD on TiVo

Mine became available through my TiVo (FINALLY) about a month ago and I have been happily enjoying it. Until yesterday. I started getting a "please wait" screen and then a GSM-11 error. I was online with a tech for about 45 minutes and he wasn't able to resolve it. They are sending a tech Monday. I know that it works because it has worked all month. VOD works on my television without a TiVo box. I love my TiVo and I love Comcast On Demand. I just wished they worked together! Grrrrrr.

Posted by
Edited on
‎06-27-2013 01:18 PM

Frequent Visitor

Member Since: ‎09-17-2009
Posts: 10
Message 7 of 15 (2,567 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

[ Edited ]

Barbie,

 

This link doesn't tell when VOD will be available on TiVo in our location.  There hasn't been a new city added to the list for over 6 months!

Posted by
Frequent Visitor

Member Since: ‎09-17-2009
Posts: 10
Message 8 of 15 (2,558 Views)

Re: VOD on TiVo

Still waiting...

Posted by
Silver Problem Solver

Member Since: ‎10-18-2008
Posts: 6,747
Message 9 of 15 (2,559 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

It's Comcast dragging their feet. Of course Tivo would want it to be available everywhere.

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 13,234
Message 10 of 15 (2,541 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago


jkeane22 wrote:
When will integrated Tivo/XOD service be offered? Please also indicate how, prior to that time, TiVo users can also use Comcast, and please do so in one concise and complete explanation.

We work with TiVo to jointly determine which markets are scheduled to get the TiVo with XFINITY On Demand as the best return on our joint investment.

 

There is some work (people, equipment and dollars) required by both Comcast and TiVo in order to make this work so priority markets and locations have been identified and worked for 2013. 

 

Unfortunately, we currently don't have plans for any additional markets this year while both Comcast and TiVo evaluate the performance and results of the current markets where this added feature has been made available.  

 

We have this feature deployed in many areas this year including CA, CT, NH, VT, MA, NJ, PA, FL, MN, DC and VA.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎05-21-2012
Posts: 2
Message 11 of 15 (2,046 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

Well gee, Ted.  As someone in the Chicago area market, that's going to make it easier to go back to DirecTV when they offer me a new subsciber deal.  I kinda like their picture better (barring upper atmospheiric disturbances) and their on Demand, though smaller than Comcas's, worked with my DVRs.

I bought a Tivo Premiere because I expected you'd complete the Tivo On-Demand for one of your larger markets.  True, nobody promised anything, but the fact you're not doing this is NOT something you can throw on Tivo.  It's in their interest to see that you convert all the cities, so I don't see them witholding manpower or money.

However, I do see Comcast promoting their precious X1.  Let me see... who is less likely to want Tivos getting On-Demand in a large market like Chicago?

Answer: Comcast is responsible for pulling the plug on the deployment.  Call a spade a spade next time.

Posted by
Edited on
‎02-10-2014 09:00 PM

Frequent Visitor

Member Since: ‎01-28-2007
Posts: 11
Message 12 of 15 (1,388 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

[ Edited ]

I spent one hour and fifty minutes on the phone last month talking to seven people from Comcast and one from TiVo trying to figure out when XOD would be available in the Chicago Suburbs.  Comcast person number seven transferred me to TiVo stating that they could provide a timeframe on availability.  The TiVo person said it was up to Comcast. 

 

I said several bad words after I hung up the phone.

 

I can get HBO-OD through Chromecast, but the picture is sub-optimal.  It's also available through Roku via participating sevice providers, but Xfinity isn't one of them.

 

The only reason I subscribed to Comcast was to get HBO.  Ends up I can get the majority of my favorite programming (includig HBO series) through Roku, Amazon, Netflix, etc. and  over-the-air channels. I've had to contact Comcast twice in the past month to get the card reset for the main TiVo box. OTA is much more reliable.

 

Guess what's probably going to happen when my one year introductory rate with Xfinity expires?

 

 

 

Posted by
Edited on
‎03-17-2014 01:50 PM

Frequent Visitor

Member Since: ‎09-17-2009
Posts: 10
Message 13 of 15 (1,273 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

[ Edited ]

From a TiVo press release dated 2/26/2014:

 

"We are also pleased that Comcast has committed to expanding our successful integration of Xfinity On Demand to their entire footprint. This integration on the Roamio and Premiere platforms has been an important one for us, as the robust Xfinity library, along-side traditional TV channels and web content delivers a one-stop shop for home entertainment. Market-by-market rollouts are occurring now, with full scale deployment in all U.S. markets -- including Chicago, Atlanta and Houston -- expected to be complete by June 30, 2014."

 

TiVo Press Release

 

Finally!

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,249
Message 14 of 15 (1,259 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

Don't get your hopes up to high. Comcast has a habit of saying something will take place within a certain time frame then not doing it. Just because they say it doesn't make it so.

 

The best approach to take is "believe it when you see it".




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor

Member Since: ‎01-28-2007
Posts: 11
Message 15 of 15 (1,210 Views)

Re: Comcast: Please Give Us the Complete Official TiVo/Xfinity Story for Chicago

I live in the westerm suburbs and Xfinity on Demand is now working on my TiVo Roamio Plus.  It can be accessed by going to Main Menu>Find TV, Movies, & Video, and then selecting the Xfinity Video on Demand app.

 

Go to http://www.tivo.com/discover/cable and enter your zip code to check if it's available in your area.