Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,970

members

80

online now

1,873,240

discussions

Back to Top

Charged for renting rough night hd but did not authorize

SOLVED
Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
149 Views
Got an email that said I rented rough night hd, but I did not authorize this purchase.
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 2 of 2
201 Views
Solution

Hello, Farsi_mahnaz. Our system reflects that a $5.99 credit has already been applied to your account to refund the charge for Rough Night HD. You'll see this credit reflected on your next billing statement. Please let me know if you need further assistance.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
1 REPLY
Posted by
Official Employee

Message 2 of 2
202 Views
Solution

Hello, Farsi_mahnaz. Our system reflects that a $5.99 credit has already been applied to your account to refund the charge for Rough Night HD. You'll see this credit reflected on your next billing statement. Please let me know if you need further assistance.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon