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Can browse On Demand but can't play anything, cablecard on TiVo Premiere.

New Poster

Can browse On Demand but can't play anything, cablecard on TiVo Premiere.

New account started a few days ago. All the channels come in fine, and the On Demand app loads and I can browse all the categories. But when I choose"Play", it starts to show the program, then a TiVo screen setting to call my cable provider to set up the cablecard.

Multiple signal sends and resets later, it's still not working. They want to send a technician around, but that won't happen for two weeks.

This is not an uncommon problem according to Google. But I haven't seen any posts where someone described how they solved it.

Should I switch cablecards? Is there something that regular tech support on the phone should be doing but don't know they have to do it?
Official Employee

Re: Can browse On Demand but can't play anything, cablecard on TiVo Premiere.

 

Hello Radodhia, I responded to your private message please reach back out to me there. 


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