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Wife called Xfinity support. Xfinity reset the cable box, but that DID NOT fix the problem.
She got transfered to a "Tier 2" level CS rep and she tried different things to no avail. My wife had a hard time getting the rep to understand that it is a problem on their end and not a cable box or audio setting. More likely, CBS sent Xfinity this episode with SAP enabled and their is no way to turn it off.
I logged onto the CBS website and this episode does not have SAP enabled, so it is an Xfinity issue.
I also logged into the Xfinity app on my phone and it is still SAP enabled. This is an episode issue.
We’re hearing the same here. In addition to the “Video Description” voice in the background , the audio also sounds like it’s coming out of a bucket – very tinny and with a slight echo. I checked the previous episode of Blue Bloods which sounds normal.
The night before when watching Seal Team S1 Ep 15 on demand, we also noticed the tinny sound but no video description voice. Once again, the previous episode sounded fine.
Watched an episode of Modern Family (ABC) On Demand which is listed as having video description and had no problem with the sound.
Checked the settings on two separate Xfinity boxes and two different TVs but both exhibit the same audio problem with the shows mentioned.
So, I’m thinking it’s a problem for some very recent CBS On Demand shows provided to Xfinity.
At least after finding this thread, I don’t have to worry that I pressed a wrong button somewhere along the line!
With CBS pushing their monthly-fee "CBS All Access" service, I wouldn't be surprised if they start doing stuff like this on purpose to help sell their service.
I'm a non-X1, SD TV customer. Just checked the Blue Bloods episode & found no SAP/Video Description issue - hope that's true for all by now.
I can confirm the "tinny-sound from a bucket" audio of the last SEAL Team episode.
Looks like the issue has been resolved. The audio on Blue Bloods: Tale of Two Cities is back to normal.
The audio on Seal Team S1 Ep 15 is much improved.
Thanks to those involved in the fix!
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.