Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,496

members

1,295

online

29,367

topics

Top

xr2 remote

New Poster

xr2 remote

when trying to raise volume the remote button turns red and remote will not respond to any input. Have to remove battery and wait a few seconds to replace to get remote to respond. This seems to occur only when adjusting the volume, not every time but often enough to be very annoying. Any suggestions?

Service Expert

Re: xr2 remote


dozermike5 wrote:

when trying to raise volume the remote button turns red and remote will not respond to any input. Have to remove battery and wait a few seconds to replace to get remote to respond. This seems to occur only when adjusting the volume, not every time but often enough to be very annoying. Any suggestions?


I would take the remote to a local Service Center and swap it out for a new one....   Service Center locations can be found here:  http://customer.xfinity.com/service-center-locations




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 293 views
  • 2 kudos
  • 2 in conversation