I have uninstalled/reinstalled access 2 times, used 3 different browsers, I still cannot access content, it acts as if I am not subscribed to premium channels ( i have total premium package). Any known issues in Southern Division??
Hi Everyone, I'm a Fancast product manager. There were some data issues in Comcast's Western Division, where most of you seem to be hailing from. The division is tackling that and we're bringing people online as quickly as possible, and it looks like XFINITY TV has already started working for some of you.
For Fancast XFINITY TV support, known issues, etc. please visit www.fancast.com/help.
Boy, that is not helping at all. My chat was going to be escalated to someone who can help me, but I have been on hold for at least 15 minutes, and when I try another chat session, I am over #140 in the queue
I'm in an online chat right now with someone regarding this very problem and I am being told that nobody can watch premium channels through XFINITY. Then why is it shows on the website that I can? He is checking. LOL!
I have exactly the same problem. I sent Fancast an email. There doesn't seem to be any way to check status about what premium services that Fancast thinks I am subscribed to. Will report back if I hear anything. Please update if you get insight on this problem.