Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,498,020

members

36

online now

1,703,804

discussions

xfinity saying I'm not subscribed to channels

SOLVED
Posted by
Problem Solver

Member Since: ‎02-26-2009
Posts: 549
Message 51 of 71 (3,896 Views)

Re: xfinity saying I'm not subscribed to channels

Starz is, I don't think Showtime is at the moment though
Posted by
Contributor

Member Since: ‎05-29-2006
Posts: 49
Message 52 of 71 (3,907 Views)

Re: xfinity saying I'm not subscribed to channels

I thought I saw some where that Starz is not currently included.
Posted by
Contributor

Member Since: ‎05-18-2009
Posts: 33
Message 53 of 71 (3,929 Views)

Re: xfinity saying I'm not subscribed to channels

Not working for starz here in chicago. HBO is fine, but not starz. Any time frame for flash 10.1 beta to work? Your the only site that won't work with it so far on my computer.
Posted by
Frequent Visitor

Member Since: ‎05-22-2009
Posts: 8
Message 54 of 71 (3,932 Views)

Re: xfinity saying I'm not subscribed to channels

I have uninstalled/reinstalled access 2 times, used 3 different browsers, I still cannot access content, it acts as if I am not subscribed to premium channels ( i have total premium package). Any known issues in Southern Division??

Posted by
Contributor
Member Since: ‎12-15-2009
Posts: 63
Message 55 of 71 (3,940 Views)

Re: xfinity saying I'm not subscribed to channels

yeah. Can we get Oregon fixed?
Posted by
Frequent Visitor

Member Since: ‎06-16-2009
Posts: 10
Message 56 of 71 (3,949 Views)

Re: xfinity saying I'm not subscribed to channels

Hi Everyone, I'm a Fancast product manager. There were some data issues in Comcast's Western Division, where most of you seem to be hailing from. The division is tackling that and we're bringing people online as quickly as possible, and it looks like XFINITY TV has already started working for some of you.

 

For Fancast XFINITY TV support, known issues, etc. please visit www.fancast.com/help.

 

Thanks!

Stephen 

Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-04-2009
Posts: 7
Message 57 of 71 (3,957 Views)

Re: xfinity saying I'm not subscribed to channels

Well what do you know. I can watch HBO and Starz content now.
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-16-2006
Posts: 3
Message 58 of 71 (3,967 Views)

Re: xfinity saying I'm not subscribed to channels

problem solved. Thanks ComcastBillG!
Posted by
Official Employee

Member Since: ‎10-24-2007
Posts: 270
Message 59 of 71 (3,984 Views)

Re: xfinity saying I'm not subscribed to channels

Guys i will send to the right people,

 

Thanks,

 

William Gerth
Comcast Help Forums Administrator
william_gerth@cable.comcast.com
Posted by
Frequent Visitor

Member Since: ‎09-10-2006
Posts: 14
Message 60 of 71 (3,998 Views)

Re: xfinity saying I'm not subscribed to channels


woofdog wrote:
Thanks, but I have it on my computer, d/l'd it right away. I'm hearing many others with the same issue right now. Smiley Sad

 

Same here. I'm @ work and can't get the Access to install but that may be because of my employer's firewall. Will try when I get home.
Posted by
Contributor
Member Since: ‎12-15-2009
Posts: 63
Message 61 of 71 (4,001 Views)

Re: xfinity saying I'm not subscribed to channels

Thanks, but I have it on my computer, d/l'd it right away. I'm hearing many others with the same issue right now. Smiley Sad
Posted by
Frequent Visitor

Member Since: ‎09-10-2006
Posts: 14
Message 62 of 71 (4,005 Views)

Re: xfinity saying I'm not subscribed to channels


woofdog wrote:

I currently have Total Premium and XFinity is saying I cant access the HBO on demand because I'm not subscribed to it.

 

help?

 

Thank! Smiley Happy


 

I'm assuming that you've downloaded and installed Comcast Access and authorized your computer? If you haven't, you won't be able to access HBO, Showtime etc programing.
Posted by
Edited on
‎12-16-2009 10:53 AM

Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-16-2009
Posts: 1
Message 63 of 71 (4,012 Views)

Re: xfinity saying I'm not subscribed to channels

[ Edited ]
same here
Message Edited by wemmington on 12-16-2009 07:53 AM
Posted by
Contributor

Member Since: ‎05-18-2009
Posts: 33
Message 64 of 71 (4,016 Views)

Re: xfinity saying I'm not subscribed to channels

I have the same issue. I have both starz and hbo but it only lets me view hbo. Has anybody gotten theirs fixed?
Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-04-2009
Posts: 7
Message 65 of 71 (4,031 Views)

Re: xfinity saying I'm not subscribed to channels

Same problem I had during the On Demand Online Beta. Orange keys on the HBO and Starz content. They never figured out the problem during that beta are they going to figure it out this time around?
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-16-2006
Posts: 3
Message 66 of 71 (4,034 Views)

Re: xfinity saying I'm not subscribed to channels

all the tech said was that she will escalate the issue and call me back xP
Posted by
Edited on
‎12-16-2009 01:54 AM

Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-16-2006
Posts: 3
Message 67 of 71 (4,041 Views)

Re: xfinity saying I'm not subscribed to channels

[ Edited ]

Looks like we're all in the same boat. I am subscribed to HBO and it says i have to upgrade to it to watch HBO shows. currently 50 in online chat queue

Message Edited by hiptechboy on 12-15-2009 10:54 PM
Posted by
Contributor

Member Since: ‎03-16-2008
Posts: 20
Message 68 of 71 (4,045 Views)

Re: xfinity saying I'm not subscribed to channels

Boy, that is not helping at all.  My chat was going to be escalated to someone who can help me, but I have been on hold for at least 15 minutes, and when I try another chat session, I am over #140 in the queue
Posted by
Contributor

Member Since: ‎03-16-2008
Posts: 20
Message 69 of 71 (4,049 Views)

Re: xfinity saying I'm not subscribed to channels

I'm in an online chat right now with someone regarding this very problem and I am being told that nobody can watch premium channels through XFINITY.  Then why is it shows on the website that I can?  He is checking.  LOL!
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎01-26-2007
Posts: 1
Message 70 of 71 (4,060 Views)

Re: xfinity saying I'm not subscribed to channels

I have exactly the same problem. I sent Fancast an email. There doesn't seem to be any way to check status about what premium services that Fancast thinks I am subscribed to. Will report back if I hear anything. Please update if you get insight on this problem.
Posted by
Contributor
Member Since: ‎12-15-2009
Posts: 63
Message 71 of 71 (4,205 Views)

xfinity saying I'm not subscribed to channels

I currently have Total Premium and XFinity is saying I cant access the HBO on demand because I'm not subscribed to it.

 

help?

 

Thank! Smiley Happy