Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,551

members

81

online now

1,717,200

discussions

Back to Top

signal keeps going in and out

1 REPLY
Posted by
Cable Expert

Member Since: ‎03-02-2007
Posts: 17,742
Message 1 of 2 (2,415 Views)

Re: signal keeps going in and out


Don''t cancel the next appointment, and call in to schedule another.  Please make notes of times, channels, and weather conditions including rain, high humidity, temp when the picture is bad.  This will help him if it is working when he arrives.  He has the equipment to narrow this down, find and fix the issue for you.

 

He will determine if it's the box or a signal issue.




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Edited on
‎08-16-2010 10:33 PM

Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎08-16-2010
Posts: 4
Message 2 of 2 (2,418 Views)

signal keeps going in and out

[ Edited ]

I'm  basically having the same problem as another poster. The signal keeps going in and out. The best way to describe it is that you know how the screen goes blank when you change the channel and then it comes back on? That is the way it acting now, except its every 10 seconds (or seems that way).

 

I called on this issue before and had a service scheduled but cancelled when the issue seemed to fix itself. Now its back! Do you know what causes this problem? I've checked all the connections ect..everything that we are told to do, so its not that.  Its not the tv because when I turn the cable off, it works fine (I'm able to get one channeld. Any help would be appreciated!

 

Is it the box?