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search and record

Search and Record works correctly for Title and Keyword but not for Actor/Director.  When I start to enter any letter as the beginning of a first name, I get the message: "These characters are not currently recognized as part of a last name.  Please revise your search or try again later."  Any letter.  I don't use this type of search often but I know it's worked within the last few months.  Customer phone support had no information about this, just tried to convert me to X1 which I don't want because of the menu navigation and lack of favorites button.  Is this another capability that's quietly been taken away?

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