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pixelating channels in cold weather

New Poster

pixelating channels in cold weather

Have had a problem this witer with premium channels pixelatig when temp drops near zero.  Replaced cable from pole to house on a warm day so we couldnt tell if that fixed it or not.  A couple days later it got very cold again and same problem.  Some channels have a message that says channel not available try later.  Any ideas

Problem Solver

Re: pixelating channels in cold weather

I live in the TC area too. It is quite possible the trunk cables to you area are affected by road salt or loose terminal connections between nodes outside near your home.

 

I would call Comcast to check your signal, or sign on to Comcast and your account "My Xfinity" to run tests found under "My Support".

Official Employee

Re: pixelating channels in cold weather

Hi southminneapoli, I can assist you with getting this issue resolved. Do you notice the pixelation on all of your channels? Please send me a private message with your full name, street address, and your account number so that I can look further into this for you. 


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