New to the Community? Start here.
I have no audio or video on my TV with a "Scrambled Program" message displayed on my screen. Additionally, my internet goes out seemingly every 30 minutes and I haved to reset the modem.
Do you have a cable box connected to the tv?
Comcast is starting to encrypt Limited Basic channels in areas requiring a cable box of some sort.
I don't have a cable box. I only have basic cable.
Comcast may have encrypted those channels and you will need some sort of cable box to get them again.
If you have a local service center nearby you can get one there.
Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.
Find everything you need to know about setting up your wireless gateway.
Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.