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no video/audio "Scrambled Program"TV message on screen

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Message 1 of 4
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I have no audio or video on my TV with a "Scrambled Program" message displayed on my screen. Additionally, my internet goes out seemingly every 30 minutes and I haved to reset the modem.

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Posted by
Silver Problem Solver

Message 2 of 4
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Do you have a cable box connected to the tv?

Comcast is starting to encrypt Limited Basic channels in areas requiring a cable box of some sort.

 

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Message 3 of 4
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I don't have a cable box. I only have basic cable.

Posted by
Silver Problem Solver

Message 4 of 4
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Comcast may have encrypted those channels and you will need some sort of cable box to get them again.

If you have a local service center nearby you can get one there.