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my wifi, internet keeps going out, even with new modem from xfinity. I use Tivo bolt

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my wifi, internet keeps going out, even with new modem from xfinity. I use Tivo bolt

I use Tivo Bolt with an xfinity card.  I lose internet connection twice a day.  I have a new xfinity modem and my tivo is setup on network, hardwired.

Anyone have and answer for me?

Service Expert

Re: my wifi, internet keeps going out, even with new modem from xfinity. I use Tivo bolt

 




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Admin1

Re: my wifi, internet keeps going out, even with new modem from xfinity. I use Tivo bolt

Hi sglover4811 -- I can help with this connection issue. I reviewed your account and wasn't able to see anything that stood out. My recommendation is to either exchange your modem, as it could be faulty and dropping connection, or have a tech come out for a more thorough investigation. I can schedule a tech visit for you and would need to know days/times that work best for you, I can ship you a replacement device, or you can exchange here:

 

997 East County Line Road

Greenwood, IN 46143




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