Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,514,728

members

53

online now

1,715,099

discussions

Back to Top

my cable box is not working

1 REPLY
Posted by
Cable Expert

Member Since: ‎12-31-2004
Posts: 10,676
Message 1 of 2 (2,696 Views)

Re: my cable box is not working

Call 1-800-COMCAST.  If there is a problem with the box, they may be able to resolve it by sending a signal.  What box do you have, what cable package, and is this true for all channels?



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎11-20-2009
Posts: 1
Message 2 of 2 (2,700 Views)

my cable box is not working

when i put my tv on, the cable box shows the channel and the program at the bottom ofthe screen. It says not authorized in blue screen above.  there is no sound, only static  how can this be fixed/  I went under help, could not resolve the issue