Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,149

members

55

online now

1,813,982

discussions

Back to Top

guide not working at all!

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 7
27,365 Views

I just started a discussion in the wrong place, oops!  But our guide won't even turn on, the little light on the cable blocks blinks on when I push the button so I know the remote and box are "talking" to each other...but nothing at all on the screen.  I don't know if maybe my son pushed a button on the remote or something, but I need help!  Thanks.

 

Ft. Campbell, KY

6 REPLIES
Posted by
Regular Contributor

Message 2 of 7
27,363 Views

Not sure what is happening but have you tried to unplug the box so it reboots? Does it just not come up or does it just say "To Be Announced"?

 

Also, what box do you have?

Posted by
Cable Expert

Message 3 of 7
27,361 Views
Does the box respond correctly if you push the buttons on it?  If the light blinks it means the box received the command from the remote.  You can try a remote reset.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 7
27,265 Views

I have the same problem. Guide button not responding. I can push the channel button and changes channels like that ok, but the guide does not come on when pushed. Volume, channel and number buttons work fine...just the guide button not responding.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 7
27,087 Views

Was this ever resolved?

 

Cable installed in new home last week.  I am having this same problem with two boxes in the home.  The guide, DVR etc don't work but the light blinks on the box.  The buttons on the box do not work either when pushed.  I used another cable outlet and this did not cure the problem.

 

 

Posted by
Cable Expert

Message 6 of 7
27,084 Views
Call 1-800-COMCAST.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 7
25,812 Views

Hi,

 

We just had the same problem. We have an older Motorola box. We had to press the menu button on the receiver and the select button which brings you to the settings. Make sure you have the correct HD settings. We just have the standard coaxial cable plugged in so it must be on 480i. We had it on the wrong setting and the guide did not appear at all.

 

Hope this helps!