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fix or replace non working boxes

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fix or replace non working boxes

Two of 5 boxes not working. One no power even after resetting. Other all lights flashing even after resetting. Can we handle without service call. Fix one box and replace other?

Service Expert

Re: fix or replace non working boxes


Eleni1 wrote:

Two of 5 boxes not working. One no power even after resetting. Other all lights flashing even after resetting. Can we handle without service call. Fix one box and replace other?


If you are referring to X1 equipment, you chose the wrong forum; if you live near an Xfinity Store, they will exchange X1 equipment at no cost to you.




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Problem Solver

Re: fix or replace non working boxes

I would remind everyone that cable-boxes when exchanged or mailed to you are rarely new. They are refurbished boxes. That is why you never get the box the cable-box came to Comcast in.

 

Also; it seems there is no real quality control done to check cable-boxes when received. That is why we can actually get a bad box when exchanging. Boxes are fragile and can get damaged in shipment.

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