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error code 101

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error code 101

I get error code 101 after setup goes from channel 00 to 100, any ideas as I made sure connection were correct, etc

 

Official Employee

Re: error code 101

Edited Message

 


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Official Employee

Re: error code 101

Hi eppersoa, this is a strange error code that you are getting, have you tried power cycling the cable box by unplugging the power cord for 10 seconds and plug back in?  I also see that you have multiple boxes is this your main box or one of the smaller DTA boxes? lastly are you having any issues with other boxes becuase I am seeing signal issues at the premises.


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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New Poster

Re: error code 101

smaller dta box

Official Employee

Re: error code 101

thank you for your response. have you had a working cable box on this outlet before getting this DTA. Also a troubleshooting step to try is swapping this DTA with another working DTA in another room and see if you are still getting the error.

 

I know you said you made sure the connections were right but I will have a link here just to make sure http://customer.comcast.com/help-and-support/cable-tv/connecting-digital-adapter-to-hdtv/

 

Lastly if any of these steps don't work I can get a tech scheduled out for you.

 

Thank you


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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I am an Offical Comcast Employee.
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Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
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