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control

Posted by
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Message 1 of 3
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what can i do if my control remote does not work

2 REPLIES
Posted by
Silver Problem Solver

Message 2 of 3
382 Views

Take it in and swap it for another one.

Posted by
Official Employee

Message 3 of 3
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Hello ana8, there could be many reasons why your remote isn't working and the first thing you should check is the batteries. If you have new batteries in the remote and you still can't use the remote then you may need to pair it again to your cable box/TV. For more instructions on how to pair your remote click on this link. If you are needing a replacement remote you can always go into a local Comcast service center and pick one up free of charge. 




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