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code SOaOO

Posted by
Visitor
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Message 1 of 4
6,086 Views

How do I get my channels back ? All I'm getting is a code SOaOO.

3 REPLIES
Posted by
Cable Expert

Message 2 of 4
6,084 Views

Your error indicates a signal issue.  It could be local to your home, neighborhood, or more widespread.

 

Please post your location, as your the 2nd one tonight with signal issues.

 

You should attempt to call Comcast support and report it, the more reports, hopefully the faster they will get it fixed.  it needs to be reported.

 

 




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Posted by
Retired Administrator

Message 3 of 4
5,927 Views

 


angelohill wrote:

How do I get my channels back ? All I'm getting is a code SOaOO.


Do you still need assistance with this?

 

Just 'Dete'
Retired Help Forums Admin



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Posted by
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Message 4 of 4
5,813 Views

I am also getting that code on two cable boxes so am I correct in assuming there is an outage issue in the Auburn Hills, Michigan area?

 

Hard reset does nothing to change the results but the inband screen shows a POOR rating of 24SNR