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can't change channel tvs stop working

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i cannot change channels if i try then the tv. is disabled, instead of a picture i get a sign that says to contact xfinity, or unplu dvr box wait 10 seconds then replug box, i did that nothing happened 

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wyleanpitre611 wrote:

i cannot change channels if i try then the tv. is disabled, instead of a picture i get a sign that says to contact xfinity, or unplu dvr box wait 10 seconds then replug box, i did that nothing happened 


Since you already tried rebooting with no success, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about troubleshooting this issue.




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