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box reset signal from Comcast

3 REPLIES
Posted by
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Member Since: ‎12-02-2012
Posts: 3
Message 1 of 4 (8,611 Views)

Re: box reset signal from Comcast

Comcast service quality is decreased. I received "set-top" box/adapter and my tv kept had a big black box in the center of the screen once a while randomly on different channels and 'HD" is not really high definition at all. I had called comcast 5-6 times on this issue. Finally, they decided to send me a replacement adapter. But it is a wrong one, then I have to wait for 5-7 business days to receive return kit to return the wrong box. Then I can re-order the replacement unit. If a service technician comes onsite service, I have to pay $33! What kind of service comcast has now! Comcast needs to improve service quality.

Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,231
Message 2 of 4 (8,645 Views)

Re: box reset signal from Comcast

When calling

 

After you get through the initial phone tree

 

1) Press 1 for Trouble With Service

2) Press 1 for Cable

3) Press 2 for No Picture or Sound

4) Press 1  All Channels

5) Press 1 for Refresh Signal




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Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 3 of 4 (8,701 Views)

Re: box reset signal from Comcast

you can call them to do it, you can also go through the automated system and press prompts for trouble with your service, after a few minutes of on hold time the system will ask you if you wanted a hit sent to the box just press prompts for yes.  You will need to have the serial number of the boxes with you.   Also usually an unplug replug fixes most issues. 

Posted by
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Member Since: ‎12-02-2012
Posts: 5
Message 4 of 4 (8,703 Views)

box reset signal from Comcast

I have 2 different black cable boxes, non HD. How can I ge a reset signal sent to them both from Comcast?