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Xfinity dvr never records my show the way it's supposed to!

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Can someone please explain, why with all of their "amazing" technology, Xfinity can't ever get the Record setting to record what I want. Right now, the technology is set to record a time frame. There has to be technology out there that can identify when the program is actually on, rather than just a time slot. It should say you are set to record "whatever comes on the tv during this hour" rather than, you are set to record NCIS LA. It seems that a majority of time I record 60 minutes because something delayed the programming. I truly believe it's false advertising. Don't tell me you are recording NCIS LA if you really aren't.