Xfinity plant
Xfinity globe
Community Forum

Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

New Poster

Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

So, I just had an excruciating experience with my Tivo Romio and Comcast / Xfinity Support. It all started when I couldn't access seem to play any videos from the Xfinity video on demand (VOD) app on Tivo (I get an error CL-14 or GSM-11 repeatedly). I called Xfinity support and was connected to a cable card "expert." We spent literally 2.5 hours walking through all the steps to regain connectivity, including repeating the guided setup, logging into tivo and making some modifications and re-downloading the Tivo data. All of this was to no avail. I even went to the Comcast store at the suggestion of the cable card expert to pick up a new cablecard. The following day, the cable card technical called me back and explained to me she had just left a meeting where they were told that the Tivo Cable Cards would no longer support VOD on fiber networks and that my "area" had just been upgraded to fiber. She said all areas will sooner or later be upgraded to fiber. As a result, she explained to me that my cable card, along with all the cablecards of other Tivo users in the area are now "obsolete" (her words). When I asked how to obtain a new cablecard that was VOD compatible, she said, there is no such thing. They will not support VOD on Tivos any more on the fiber network. 

This has me absolutely livid. First of all, they wasted my time trying to troubleshoot something that is incompatible and their supposed cablecard experts had no idea (apparently management didn't communicate this down to the rank and file). Second, I'm quite miffed because I specifically purchased the Tivo because I'd be able to eliminate the need for a clunky box through their cablecards. 

I'm still wondering whether any of this is true or whether the Comcast rep just didn't know how to solve the problem.  Can someone from comcast tell me if this is in fact the case?  If so, am I just left to hang without a solution of a way to get VOD with my cablecard?
 
Tags (3)
Silver Problem Solver

Re: Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

There is no way to find out if that is true or not. Comcast no longer answers questions about Tivo on these forums.

Regular Visitor

Re: Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

Is this true? Where did you get this information? I have been dealing with Comcast for a month regarding my On-Demand not working on my Tivo Bolt.
Silver Problem Solver

Re: Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

I came to these forums in 2008 to get straight answers on cablecard activation. I am still waiting. There used to be a good phone number to call, and mods here that would try to help. They all seem to be gone now. Cablecard questions are just ignored. Lots of talk on the Tivo forums about Comcast dropping all cablecard support. 

New Poster

Re: Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

I got this information from a Tivo CableCard specialist at Comcast. She is the cablecard expert that the other cablecard troubleshooters go to for help within Comcast. She told me that they will no longer support Tivo VOD on any fiber networks. Nothing we can do but complain or get rid of your Tivo and use the Xfinity provided DVR (I know this is terrible).
New Poster

Re: Xfinity VOD no longer supported on Tivo Cablecards on Fiber Networks?

Of course there is. Call Xfinity and ask.