What is the plan for markets with Motorola boxes (west, south, and north fof Boston)?
All of our Motorola branded DVRs support DVR Manager today.
As for On-Screen Guide 3.0 (also called X1), that experience is available now in your area and most all of the Boston metropolitan area. That experience currently requires that new cable boxes be professionally installed.
End of 2013 before I can use the online DVR manager???? I know some Comcast customers have had access to this feature for sometime now...and, we still have to wait even longer for this?? Hmm Fios or going back to Dish TV is looking better and better. Very very disappointed with Comcast..
For our customers with Scientific-Atlanta or Cisco branded DVRs, the DVR Manager feature is expected to be available in 2012 or in early 2013. Apologies for the delay
End of 2013 before I can use the online DVR manager???? I know some Comcast customers have had access to this feature for sometime now...and, we still have to wait even longer for this?? Hmm Fios or going back to Dish TV is looking better and better. Very very disapointed with Comcast..
Cisco bought Scientific Atlanta around 2006, they are interchangeable, the older ones are marked Scientific Atlanta, the newer ones are marked Cisco.
They will not be switched out, they are fully interchangable.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
So Virginia will skip Guide 2.0 and go to 3.0/X1 sometime in 2013? Is this set in stone?
Also, I have the SA 3200 box, will this box be phased out? Hopefully the replacement will have a larger DVR as well, that is my only complaint (unlike my wife...).
Virginia is not scheduled for On-Screen Guide 2.0. That part is pretty rigid.
The schedule and markets for On-Screen Guide 3.0/X1 are pretty fluid. The teams have been moving quickly with that experience which is now available in Augusta, Atlanta, Chattanooga and Boston.
On-Screen Guide 3.0 is designed to work on our newest cable boxes (the RNG series). The SA 3200 is an older box and does not have the necessary memory or processing power to suppoirt On-Screen Guide 3.0.
All of the Scientific-Atlanta and Cisco branded DVRs in their current state can support an external hard drive to give you more recording space. The external drive can be connected via the e-SATA port. This is a device that you would purchase from retail and own.
The e-SATA ports certainly work on these DVR boxes for connection to certain external hard drives. If you do a little digging online I am sure you can find some devices that are very compatible and how to set that up.
Warrenton VA, 20186 - Now I am reading there will be no upgrades to VA at all? Being right outside of DC I would think this would be a priority market?
Virginia is not scheduled for On-Screen Guide 2.0.
On-Screen Guide 2.0 is a short term bridge as we work to get our On-Screen Guide 3.0 (X1) into more areas this year and into 2013.
We continue to test and trial the new cloud-based X1 guide on our Cisco RNG cable boxes and the plan would be to deliver the X1 experience (On-Screen Guide 3.0) on the Cisco RNG 200N and the Cisco 150N cable boxes by the end of 2013.
The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide starting in 2013 to provide a more consistent experience. That would be On-Screen Guide 3.0 or X1.
Currently available to new HD Triple Play customers in Augusta, Boston, Atlanta and Chattanooga.
Additional locations are scheduled for 2012 and 2013. I don't currently have a schedule for your area of VA that I can share just yet.
Short term, all of our areas where we use Cisco or Scientific-Atlanta branded cable boxes (including your area of VA) are expected to receive a guide update and new features including DVR Manager and Caller ID.
We do have these new features out to about 12% of our Cisco-SA footprint and the plan is to get these new features out to all areas as soon as possible.
kregstrong wrote: Well the problem is rog, that everyone I talk to has pretty much no clue what's going on and aware up and down the box I have has guide 2.0 lol but it doesn't. What exactly do I need to ask them to get that
Hello kregstrong - In July, Shreveport was the first Cisco area to receive the DVR Manager feature and other features and fixes (that is not On-Screen Guide 2.0). Caller ID is currently targeted to be added in November in your area.http://www.xfinity.com/meetyourguide
Apologies for any confusion we may have caused.
In your area of Louisiana, On-Screen Guide 2.0 is definitely available today when you have a subscription to AnyRoom DVR. We would need to professionally install new cable boxes. On-Screen Guide 2.0 includes DVR Manager, Caller ID to the TV and many other new features. More info here: http://www.xfinity.com/onscreenguide2
Give us a call at 1-800-COMCAST and ask for AnyRoom DVR and we will get you set up.
Well the problem is rog, that everyone I talk to has pretty much no clue what's going on and aware up and down the box I have has guide 2.0 lol but it doesn't. What exactly do I need to ask them to get that
Rog I see your point, however my wife does spend extensive time channel-roaming and perusing the On Demand listings, she is the one who has an issue with the guide. Aside from being hard on the eyes she finds it difficult to navigate. I personally dont but if she isnt happy, I dont see why we would stay with Comcast.
Going from Fios (where we used to live) and then to Directv (wonderful guide/on demand setup) I find it hard to believe that this is what Comcast sees as top notch quality. It surely doesnt resemble the comcast guide in all the commercials I see!
the blue screen from 1966 is what the whole country has, unless you have guide 2.0 thats what you get. You should be spending minimul time in the guide and watching tv, to me that is the most important part not what the tv guide looks like. My opinion.
x1 is still in testing in Georgia and Boston and it has problems. you guys must be in a SA Cisco market. guide 2.0 is what your market is getting the rest of the country will get x1 eventually. See below this blog from comcast as to where and when guide 2.0 is coming to you.
I'm wondering the same thing. I'm in Shreveport Louisiana and just got cable hoping to get the new guide 2.0. But stuck with this dinosaur ui. If I don't find something out soon I'm gonna order directv