Hi I was wondering if anyone else had this problem. Today I called comcast to see about getting the X1 and I was told I could only get it if I upgrade to triple play. for $180 a month. This seems completely rediculous to me considering I already pay them $160 a month for outdated hardware. Now they expect me to pay more for a phone service I wouldn't even use at all. I have been a customer for almost 15 years and this kind of thing makes me think really hard about going to Dish or direct tv. At least they have equipment that has all the features and would still give me a good deal.
You might be able to convince them to offer you triple play pref plus or whatever you have at a lower price for the first year, and higher for the second year and even higher for the third year which would go to $180,
they often give those sort of deals if you make a 2 year commitment.
I would guess they would come down to 150 or 160 for the first year and 160 or 170 for the second year.
Also the triple play pref plus and higher has blast internet which gives you at least 30 mbps,
FWIW, that's 25/4 sustained not 30. In some market areas Blast is still only 20/4, 20/2, or 16/2.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. For information on the program click here. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
Was your question answered? Mark it as a solution!
Well I live in the bay area and I already pay for blast which is 30 down and 5 up. As far as triple play goes thats my issue I don't need some extra showtime or cinemax channels I pay for hbo because I watch it. I don't use a home phone because I have no need for one with a cellphone. The X1 has 3 tunners so recording 2 shows and watch another is great not to mention the nicer looking UI because the blue one is slow laggy, and is always harder to search for things with. I just think as a loyal customer of many years we should not be penalized for not being new and left with old equipment. This may work with some customers who don't care but for those like me sooner or later we will switch because where is the value in the money we pay when we can't even receive the latest advances that make the user experience better.
true but in this case it does not, according to the rep on the phone triple will cost me 180 before taxes when I already pay 155 after taxes. So why would I pay more to have a better interface and user experience for what I already pay for. According to them only triple play people can have the X1 when I know for fact my best friend who I got to switch to comcast just a couple days ago got double play and the X1.