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X1 Forum

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Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 1 of 1,102 (38,324 Views)

X1 Thread Update -- As of May 3, 2013

X1 Thread - Update as of May 3, 2013

 

Everyone - In order to better organize the X1 info in this forum, we are closing out this thread and replacing it with the X1 specific feature area(s) threads. This thread will still be available for reference, however you will not be able to post comments / replies. 

 

Effective immediately, you can post your comments/feedback/questions in the following areas (links below). 

 

 

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 2 of 1,102 (29,054 Views)

Re: Is this true or someone fake


Robert569 wrote:
Hello Mr. Trotter, I have received notice from our Corporate office that there is an issue with your service, but I am unable to find your address or account. If you could verify your account and or service order number we can work on resolving this issue.
Thanks in advance
 
Herman A James
Executive Customer Relations

 This is the email I received after emailing corporate_communications@comcast.com Is this someone real and is there anybody who can verify he is who he says he is?? Thank you I appreciate all the help ive gotten so far. This has been a long 4 days for me and I thank you alot.

Robert569 - I just sent you a PM to gather your account level details in order to escalate. Thanks

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 3 of 1,102 (10,274 Views)

Re: X2 Rollout dates???


phillyaj wrote:

Ok Now that I finally have X1...Anyone hear when X2 is coming out?

 

When the Tech was here installing my X1 boxes, he told me that rumor says sometime this summer.  Anyone comfirm?

 

Any idea what changes/enhancements will be part of X2 upgrade?  

 

Is this just a firmware upgrade?   No box changes??

 

 

 


Thanks, phillyaj for your question.

 

Comcast has a variety of innovation and research projects underway continuously as we seek to improve our products and services and provide more value in what we deliver. The X1 Platform allows us to deliver some of these projects faster and without requiring new devices in your homes, and we strive do so as often as we can.  Many of these have labels or names to help us discuss them internally, and do not represent formal product announcements or even commitments to launch. We do not have any specific announcements we can provide at this time.

Posted by
Regular Contributor

Member Since: ‎01-12-2013
Posts: 123
Message 4 of 1,102 (10,387 Views)

Re: X1 Forum

The fact that they ran all new wire does not mean it is not badly run...that is, somewhere it is picking up electrical current...perhaps at the pole, or the interconnect in your house. I suspect that somehow the coax has become an electricity conductor. You might want to have your electrician (or yourself if you are handly), put a voltage guage on it to test it. That would explaiin where the X1 was getting the extra voltage from and why it fed through the HDMI....of course, its just a theory until someone checks it....

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Member Since: ‎05-01-2013
Posts: 7
Message 5 of 1,102 (10,427 Views)

Re: X1 Forum

And yes every thing was powered down for the second one. I went by the manual just in-case it happened again it wasnt because I connected it in the wrong order.
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Member Since: ‎05-01-2013
Posts: 7
Message 6 of 1,102 (10,353 Views)

Is this true or someone fake

Hello Mr. Trotter, I have received notice from our Corporate office that there is an issue with your service, but I am unable to find your address or account. If you could verify your account and or service order number we can work on resolving this issue.
Thanks in advance
 
Herman A James
Executive Customer Relations

 This is the email I received after emailing corporate_communications@comcast.com Is this someone real and is there anybody who can verify he is who he says he is?? Thank you I appreciate all the help ive gotten so far. This has been a long 4 days for me and I thank you alot.
Posted by
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Member Since: ‎05-01-2013
Posts: 7
Message 7 of 1,102 (10,434 Views)

Re: X1 Forum

Comcast ran brand new wiring throughout the house Before they started on the X1 boxes.
Posted by
Regular Contributor

Member Since: ‎11-07-2008
Posts: 208
Message 8 of 1,102 (10,537 Views)

Re: X1 Forum


bradbortner wrote:

Hmmm. If the coax were somehow hot, that could explain it. Stray voltage throught the coax, would likely end up going up the HDMI. That would mean its not the X1 box, its the coax itself. Did your electrician check the coax, or just the outlets?


Obviously this is not a normal issue and there has to be some faulty wiring with elecitrical or cable or both.

It is a good practice to turn off power to HDMI devices before connecting them and many equipment manuals recommend this.  I used to ignore it until I fried an AVR HDMI input while hot pluggint it - no sparks or smoke, but it never worked again.  Now I power down before plugging.

 

While is is an interesting anecdote and cautionary tale about hot pluggin HDMI, probably a good idea to get onto figuring out what is wrong with the wiring as normal installations don't have this sort of drama.

Posted by
Edited on
‎05-02-2013 10:03 PM

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Posts: 757
Message 9 of 1,102 (10,542 Views)

Re: X1 Forum

[ Edited ]

Robert569 wrote:

The new X1 from xfinity completely fried 2 of my flat screen tv's. Comcast/Xfinity came to my new home my wife, me, and my three Son,s just moved into yesterday. They started setting up service and when they plugged the HDMI cable into the back of my big flat screen tv smoke started bellowing out from everywhere while sparks came out the back and a loud shotgun like sound repeatedly came from the TV untill a Comcast/Xfinity specialist slap the power cord that went to the TV strait out of my brand new wall. Then he set up the next X1 box for me to connect to my other flat screen TV because he said "I feel bad and don't wanna blow another one of your TV's". I asked him to watch me while I connect it so I have proof it was the X1 and not me he agreed. When I connected the X1 the HDMI cable flew out from the back and elapse my other brand new wall. Smoke pour out in a big mushroom like cloud and made the same loud shotgun like sound over and over again. The plugs in my home were checked by Comcast/Xfinity specialist and they said my plugs are fine and that it was the X1 boxes that destroyed both of my flat screens. Now I'm in my new home with my wife and three kids with nothing. They told me I'm out of luck untill a week from now. I have three children and two of them need TVs. I am dissatisfied and disgusted with the way I have been treated by Comcast/Xfinity. I want a number to headquarters or a number to where I can reach or contact the CEO or president of Comcast® If no one can provide me with what I ask for I will take further action.

 

---------------------------------------------------------------------------------------------------------------

 

Even if the 110V outlets were miswired with 240V that should not have happened.  It most likely would have blown the power supply rendering the box DOA. There is more to this story than meets the eye.  

Posted by
Regular Contributor

Member Since: ‎01-12-2013
Posts: 123
Message 10 of 1,102 (10,642 Views)

Re: X1 Forum

Hmmm. If the coax were somehow hot, that could explain it. Stray voltage throught the coax, would likely end up going up the HDMI. That would mean its not the X1 box, its the coax itself. Did your electrician check the coax, or just the outlets?

Posted by
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Member Since: ‎04-24-2013
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Message 11 of 1,102 (10,668 Views)

Re: X1 Forum


Robert569 wrote:
Yes im sure it not my outlets I checked them personally and had a professional check them. And it was two different X1 boxes.

The question I would have is why in God's name you would want a tech to try installing a 2nd box if you already lost a TV with a "billowing cloud of smoke"?
 

If it were me I would've stopped the install then and there.

Posted by
Edited on
‎05-02-2013 02:48 PM

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Member Since: ‎10-11-2011
Posts: 640
Message 12 of 1,102 (10,677 Views)

Re: X1 Forum

[ Edited ]

Possibly poor grounding,  or problems with the coax wiring in the home.

Posted by
Regular Contributor

Member Since: ‎01-12-2013
Posts: 123
Message 13 of 1,102 (10,692 Views)

Re: X1 Forum

That is just really bizarre. HDMI cables really should not carry appreciable current. Something must have been wildly wrong with the internals of those X1 boxes...maybe a short from the power supply to the hdmi port. Really strange. 

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 14 of 1,102 (10,640 Views)

Re: Percentage used


ebow wrote:

ebow wrote:

Tip: use the 'D' button to make deleting easier / faster. 

 

In my experience, erasing shows from the Deleted list can cause the displayed disk space number to go up or down. It's inconsistent. 


replying to myself...

 

Tonight I finally got fed up that my percent full indicator was so off. Previously it would correct itself from time to time, but it had crept up to 77% full, and I knew that wasn't right. I erased everything from the Deleted list, and for the most part the percent full dropped, dropped, dropped. (It ticked up briefly a few times as the software appeared to be catching up with the quick erasures.) After erasing everything, I was down to 35% full. Later, I deleted a few watched shows, and the % full dropped just from moving them *to* the Deleted list. 


Ehow - We are still working on outstanding issues with the DVR % indicator. Once the fix is finalized, it will be included in the next available release. 

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Member Since: ‎05-01-2013
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Message 15 of 1,102 (10,766 Views)

Re: X1 Forum

Yes im sure it not my outlets I checked them personally and had a professional check them. And it was two different X1 boxes.
Posted by
Edited on
‎05-02-2013 06:50 AM

Regular Contributor

Member Since: ‎01-12-2013
Posts: 123
Message 16 of 1,102 (10,801 Views)

Re: X1 Forum

[ Edited ]

Zikes!

 

 I'm trying to think how that could happen. Some sort of short in the X1 box that was feeding huge amount of current the HDMI cable? That is seriously wacked. Did it happen with two different X1 boxes or just the same one feeding two differnt TV's?

 

Are you absolutely sure there is nothing wrong with your power outlets (improper ground or some such)? You can buy a really cheap plug in tester at radio shack that shows if the wiring is ok, but even if its not, that is an awfully dramatic event. 

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Member Since: ‎05-01-2013
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Message 17 of 1,102 (10,869 Views)

Re: X1 Forum

The new X1 from xfinity completely fried 2 of my flat screen tv's. Comcast/Xfinity came to my new home my wife, me, and my three Son,s just moved into yesterday. They started setting up service and when they plugged the HDMI cable into the back of my big flat screen tv smoke started bellowing out from everywhere while sparks came out the back and a loud shotgun like sound repeatedly came from the TV untill a Comcast/Xfinity specialist slap the power cord that went to the TV strait out of my brand new wall. Then he set up the next X1 box for me to connect to my other flat screen TV because he said "I feel bad and don't wanna blow another one of your TV's". I asked him to watch me while I connect it so I have proof it was the X1 and not me he agreed. When I connected the X1 the HDMI cable flew out from the back and elapse my other brand new wall. Smoke pour out in a big mushroom like cloud and made the same loud shotgun like sound over and over again. The plugs in my home were checked by Comcast/Xfinity specialist and they said my plugs are fine and that it was the X1 boxes that destroyed both of my flat screens. Now I'm in my new home with my wife and three kids with nothing. They told me I'm out of luck untill a week from now. I have three children and two of them need TVs. I am dissatisfied and disgusted with the way I have been treated by Comcast/Xfinity. I want a number to headquarters or a number to where I can reach or contact the CEO or president of Comcast® If no one can provide me with what I ask for I will take further action.
Posted by
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Member Since: ‎01-23-2013
Posts: 458
Message 18 of 1,102 (10,864 Views)

Re: X1 Forum


C_DM wrote:

mark95032 wrote:

C_DM wrote:

mark95032 wrote:

i just had two x1  boxes installed, one dvr/one not.  they seem to work fine.

 

the installer told me the 'old' remote controls would work with these new boxes, but they dont (should have checked before he left, but it took over 2 hours for him to get them working, so i was short of time)

 

i have the 'red ok button' versions.  how can i get them to work with these new x1 boxes?  they said they didnt have any more XR2 remotes, so getting another isnt an option at this point.

 

thanks


Don't think the old remotes can work with the X1 boxes at all.  Strange that they would even suggest that.  And they really shouldn't be installing boxes without providing actual working remote controls that are meant for them.


upon reading my post i see that i said what i meant, but it wasnt clear

i DO have the one remote that comes with each box.  what i DONT have are any EXTRA XR2 remotes because they said they didnt have any more of them to give out.    sorry for the confusion.

 

in the meantime, i now have most all of the old remote working.  a relatively simple reprogram has virtually all of the buttons functional.


That's interesting to hear about the old remotes--I was definitely told otherwise (that they wouldn't work).

 

What got them (mostly) working--what process/codes/etc.?  What doesn't seem to be working?


C_DM & Mark95032:  As we strive to make improvement to the user interface, we work closely with the specific remote control(s) designed to accompany the X1 Platform devices and enable certain features and functionalities to specific buttons on those remote controls.

 

While other remote controls may have some of the same buttons and emit some of the same signals, the behavior of the user-interface will be based on the official remote control, and not the labeling on the buttons of other remotes. In some cases, new features will be enabled by new buttons only on the new remotes, and not accessible on unsupported remotes.

Posted by
Edited on
‎05-01-2013 07:26 PM

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Member Since: ‎10-11-2011
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Message 19 of 1,102 (10,865 Views)

Re: X1 Forum

[ Edited ]

I'm just going by this post http://forums.comcast.com/t5/XfinityTV-and-Equipment/New-Features-for-Scientific-Atlanta-Cisco-Cable... "The X1 Experience will be able to run just fine on a Cisco RNG 200 DVR once we get to the point where we can deliver that product to existing boxes already in the home."

 

From what I understand, the RNG set top boxes were designed with the X1 software in mind.

Posted by
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Member Since: ‎02-27-2013
Posts: 886
Message 20 of 1,102 (10,874 Views)

Re: X1 Forum


MikeWolf wrote:

I have a question about X1 on currently in place set tops. I spoke with an agent from Comcast a few minutes ago due to an unrelated problem and we got to discussing X1. From what I was told elsewhere on the forum, Comcast wants at some point to put the X1 software on currently in place RNG set top boxes. This is good news for those who don't want to get a new box and lose all their recordings and settings, however she informed me that due to the X1 software using MoCA to work, that a point of entry filter, which filters out the MoCA signal from the coax so it doesn't leave the house, is required upon installation of the X1 hardware, how would Comcast be able to roll out this software to the currently in place RNG set top boxes in the same method they roll out software updates now? I can't logistically think of a method that is cost effective for Comcast to do so due to that 9 dollar piece of equipment needing to be installed at each house.


Although it does seem like that is something that is desired and perhaps even planned, it'd be somewhat hard to see existing boxes supporting the full X1 platform--most of the boxes probably don't really have the hardware specifications needed for at least even a decent experience, not counting support for all features (like various apps and other more intensive things beyond TV, DVR, and perhaps VOD).

 

Beyond that, it's very likely that even if some/more existing boxes would be able to support it the firmware/software update that would be necessary might not be something that could simply done the way it usually happens (pushed to the customer with the box being in place and updating on its own), and the customer would need to probably swap their existing box for another similar one that is already upgraded and set up.

Posted by
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Member Since: ‎10-11-2011
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Message 21 of 1,102 (10,922 Views)

Re: X1 Forum

I have a question about X1 on currently in place set tops. I spoke with an agent from Comcast a few minutes ago due to an unrelated problem and we got to discussing X1. From what I was told elsewhere on the forum, Comcast wants at some point to put the X1 software on currently in place RNG set top boxes. This is good news for those who don't want to get a new box and lose all their recordings and settings, however she informed me that due to the X1 software using MoCA to work, that a point of entry filter, which filters out the MoCA signal from the coax so it doesn't leave the house, is required upon installation of the X1 hardware, how would Comcast be able to roll out this software to the currently in place RNG set top boxes in the same method they roll out software updates now? I can't logistically think of a method that is cost effective for Comcast to do so due to that 9 dollar piece of equipment needing to be installed at each house.

Posted by
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Member Since: ‎01-05-2012
Posts: 19
Message 22 of 1,102 (10,949 Views)

Re: X1 Forum

If the X1 box suports IP streaming - can this / will this allow streaming of live TV to an iPad?

Posted by
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Member Since: ‎04-24-2013
Posts: 8
Message 23 of 1,102 (11,064 Views)

Re: X1 Forum

Except then the recording would be broken in 2. It'd be much easier if they just added a few more options to the stop time list.

Posted by
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Member Since: ‎06-17-2008
Posts: 13,999
Message 24 of 1,102 (11,096 Views)

Re: X1 Forum

just record the show after it as a series and your problem is solved.

Posted by
Frequent Visitor

Member Since: ‎04-24-2013
Posts: 8
Message 25 of 1,102 (11,099 Views)

Re: X1 Forum

Just got my X1 hooked up today. So far so good!

 

I do have one suggestion/feature request though. I like to record The Amazing Race on CBS. Unfortunately, much of the time the show gets delayed because of NFL games in the Fall or NCAA basketball in the Spring. With my old DVR, I was able to tell it to record up to 1 hour, 90 minutes, even 2 hours after scheduled stop time. I set it to 90 minutes and I never had the show cut off.

 

With the X1 the maximum it allows me to delay the stop time is by 5 minutes. Can we get some more options on this like the old system?

Posted by
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Member Since: ‎03-15-2013
Posts: 6
Message 26 of 1,102 (11,165 Views)

Some technical info about X1 (apparently it runs on OpenStack...)

I came across a short 8 minute video about the X1 implementation by a Comcast SVP at the OpenStack conference from earlier this month. OpenStack is a rapidly growing and widely used open source cloud software effort.

 

http://corporate.comcast.com/comcast-voices/comcasts-x1-platform-powered-by-openstack

 

An article in Multichannel News summarizes Comcast's effort at

 

http://www.multichannel.com/distribution/comcast%E2%80%99s-x1-takes-crack-openstack/143016

 

It seems like a pretty interesting and ambitious effort to open up the traditional set top box world in a significant way. Getting more direct and cleaner software access between the TV and the Internet is at the heart of (Apple, Google)TV, Roku, etc., and Comcast's approach would appear to provide an intersection point for a lot of this effort.

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Member Since: ‎05-12-2009
Posts: 3
Message 27 of 1,102 (11,269 Views)

X1 Audio Quality

I just got my X1 upgrade 2 weeks ago.  The audio quality seems poor compared to the old anyroom DVR.  I swapped HDMI cables with my xbox 360, reset the box but it still seems that I have to crank up my volume on my home theater to 17 to 20 to get the same volume that i had with the anyroom at 10 to 12.  Any thoughts?

 

James

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 28 of 1,102 (11,317 Views)

Re: X1 Forum


mark95032 wrote:

i just had two x1  boxes installed, one dvr/one not.  they seem to work fine.

 

the installer told me the 'old' remote controls would work with these new boxes, but they dont (should have checked before he left, but it took over 2 hours for him to get them working, so i was short of time)

 

i have the 'red ok button' versions.  how can i get them to work with these new x1 boxes?  they said they didnt have any more XR2 remotes, so getting another isnt an option at this point.

 

thanks


mark95032 - I am sending you a PM to get your account info. You should have received the XR2 remotes. Sincere apologies for the confusion. 

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 29 of 1,102 (11,340 Views)

Re: X1 Forum - Rebooting


thoma wrote:

Ted/Tara

 

I have been very patient and supportive of X1, but I have a rebellion brewing at the house.  I have 5 X1 boxes and freezing for no apparent reason or getting a message cannot connect is increasing in frequency.  Nothing like watching your favorite program and you have to reboot.  Which would not be a problem except for the 5-15 minutes it takes.  You would think if you are just watching TV it would just work.  You need to work on stability and reliability.  This is getting very close to where I may have to pull the boxes.

 

Tom

 

 


Thoma - I sent you a PM to gather account level information in order to troubleshoot. The box should rarely reboot while in use.  

Posted by
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Member Since: ‎10-07-2012
Posts: 119
Message 30 of 1,102 (11,373 Views)

Re: More weirdness

Still having lost recording issues.  Its odd that I can go into the episode guide and see those recordings my remaining records and some others On Demand but the missing episode is always skipped on the On Demand side. 

 

FWIW, I called to complain and got the general $20 credit.  The agent wasnt able/willing to compensate the beta testing any more.

Posted by
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Posts: 208
Message 31 of 1,102 (11,402 Views)

Re: X1---Day 3


phillyaj wrote:

Well, I'm happy to say I am thoroughly enjoying X1!!!   I haven't had any of the DVR issues people are talking about (knock-on-wood), and so far there's been no lock-ups or issues.   I have 4 units..2 HD-DVR and 2 HD-Non-DVR.   All TV's with the X1 boxes look great!!   Picture quality is fantastic.  Previously on my old Cisco DVR, I had some issues with signal breakup and pixeling.   Nothing so far.   

 

I was able to program my Harmony One to control all my equipment---X1 DVR, Mitsubishi TV, and Integra AVR.   We don't use the AVR alot, except for movies and sporting events so I made separate activities for TV and TV with Surround sound.    

 

One feature I can't seem to get working is the Caller-ID on the TV.   I played with my account (Using the Primary User on the account) and disabled and re-enabled it, but it doesn't seem to work.  Not a big deal, because I don't think I would use it that much.  Just wanted to check it out.   

 

I like the DVR.  I like the way you can sort by Date or by Show/Title.   Nice feature.   I did notice that the guide seems to label shows as NEW when they aren't.   Example, I wanted to setup a recording for "Flying Wild Alaska".   New Episodes Only.   It found last season on Destination America and they were all marked as NEW so it recorded them.   Maybe just a guide screw up.   

 

My previous post mentioned that I heard X2 would be out in the summer.   Not sure what new features/enhancements will be rolling out.   Hopefully more tuners for the DVR!!.    Whole House DVR would be nice, but I'm not holding my breath.  Especially in my area (Old Garden State Cable)..

 

Anyway,  Great Job with X1..and keep the good stuff coming!

 

 


You have so jinxed yourself  ...

FWIW, ours have been working better lately too - some of the updates have helped I guess (knock on wood too).

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Member Since: ‎10-30-2009
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Message 32 of 1,102 (11,453 Views)

X1---Day 3

Well, I'm happy to say I am thoroughly enjoying X1!!!   I haven't had any of the DVR issues people are talking about (knock-on-wood), and so far there's been no lock-ups or issues.   I have 4 units..2 HD-DVR and 2 HD-Non-DVR.   All TV's with the X1 boxes look great!!   Picture quality is fantastic.  Previously on my old Cisco DVR, I had some issues with signal breakup and pixeling.   Nothing so far.   

 

I was able to program my Harmony One to control all my equipment---X1 DVR, Mitsubishi TV, and Integra AVR.   We don't use the AVR alot, except for movies and sporting events so I made separate activities for TV and TV with Surround sound.    

 

One feature I can't seem to get working is the Caller-ID on the TV.   I played with my account (Using the Primary User on the account) and disabled and re-enabled it, but it doesn't seem to work.  Not a big deal, because I don't think I would use it that much.  Just wanted to check it out.   

 

I like the DVR.  I like the way you can sort by Date or by Show/Title.   Nice feature.   I did notice that the guide seems to label shows as NEW when they aren't.   Example, I wanted to setup a recording for "Flying Wild Alaska".   New Episodes Only.   It found last season on Destination America and they were all marked as NEW so it recorded them.   Maybe just a guide screw up.   

 

My previous post mentioned that I heard X2 would be out in the summer.   Not sure what new features/enhancements will be rolling out.   Hopefully more tuners for the DVR!!.    Whole House DVR would be nice, but I'm not holding my breath.  Especially in my area (Old Garden State Cable)..

 

Anyway,  Great Job with X1..and keep the good stuff coming!

 

 

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Message 33 of 1,102 (11,483 Views)

Re: More weirdness

Kuyabill

 

It gets better.  While watching your favorite show a new feature called "Spontantous Rebootion" kicks in.  The big red Xfinity displays on the TV instead of the show.

 

Thoma 

Posted by
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Member Since: ‎12-20-2012
Posts: 49
Message 34 of 1,102 (11,556 Views)

More weirdness

This morning I want to switch channels. None of the buttons work. I hit the Xfinity button and I can go to guide. I hit the okay button, type in the channel number, and hit okay twice. Then I decide to watch the show in another room. I flip on the TV, the box is already on. I switch to the channel I was watching, the TV shows the channel along the bottom with the blue bar and show name but gray screen and no audio. None of the buttons work. After a few minutes I use the power button on the box to turn the box off and on. The XFINITY logo shows for a few minutes, then the green and yellow lights start flashing, the power light goes off, and the screen goes black. I pull the power cord, plug it back in, same thing. I unplug it again, for a little longer, then plug it back in. Same thing, except I hit the power button. The loading screen displays, it gets to the third red dot, then the screen goes gray, the green and yellow lights start flashing real fast, and the power light goes out. I wait several more minutes, and finally the show I wanted to watch comes on.

 

THIS IS GETTING FRUSTRATING! 

Posted by
Regular Contributor

Member Since: ‎11-07-2008
Posts: 208
Message 35 of 1,102 (11,560 Views)

Re: DVR recordings have once again disappeared


gate1975mlm wrote:

So lots of my DVR recordings have once again disappeared this morning! Smiley Sad

 

Why does this keep happening?

 

And how can I get them back?


Ours have just as magically come back - it may be a few hours or a few days, but everything we ever thought we lost has come back...from the cloud...

Posted by
Edited on
‎04-28-2013 11:33 AM

Regular Contributor

Member Since: ‎01-28-2013
Posts: 297
Message 36 of 1,102 (11,569 Views)

Re: X2 Rollout dates???

[ Edited ]

So lots of my DVR recordings have once again disappeared this morning! Smiley Sad

 

Why does this keep happening?

 

And how can I get them back?

Posted by
Frequent Visitor

Member Since: ‎10-30-2009
Posts: 14
Message 37 of 1,102 (11,670 Views)

X2 Rollout dates???

Ok Now that I finally have X1...Anyone hear when X2 is coming out?

 

When the Tech was here installing my X1 boxes, he told me that rumor says sometime this summer.  Anyone comfirm?

 

Any idea what changes/enhancements will be part of X2 upgrade?  

 

Is this just a firmware upgrade?   No box changes??

 

 

 

Posted by
Frequent Visitor

Member Since: ‎10-30-2009
Posts: 14
Message 38 of 1,102 (11,755 Views)

Re: About Ready to Blow!!! X1 Install---or Lack of Install---Southern NJ


phillyaj wrote:

phillyaj wrote:

phillyaj wrote:

First off let me apologize for the Venting but I'm pretty mad

 

Via the great sharing of information on here, I found out that I can get the new X1 service.  After talking it over with ComcastTED and sending him a PM, I got a call from someone within an hour or so.  WOW...."What Service", I thought.

 

The guy on the phone explained the service to me and was very nice.  He explained to me what I would be getting and how much my bill would be.  2x X1 DVRs, and 2xX1 Non-DVRs.   He did a great job explaining the services and features.   Ok..Now I'm REALLY Excited

 

Install scheduled for Wednesday, April 24, from 1 to 3 PM.   

 

Fast-forward to Wednesday.  Got a Robo-Call confirming my appointment.. Ok...So far, so good.  

1PM...Nothing..No word

2PM..Nothing...NO word

2:47 PM...I get a call from "Prince Telecom" (Obviously a Comcast contractor).   The GIrl on the phone says, "This is Comcast, the Technician scheduled to come out is running about 3 hours behind".  

 

OK...that sucks..   I call 1-800-COMCAST and talk to a very nice Customer Service Rep, who opens an ticket for me and apologizes.   I'm not happy, but stuff happens.....not a big deal.   

 

"Can I get reschedule for Tomorrow??", I ask.   Ahhh..NO...There is nothing available.

 

"How about Friday from 3pm to 5pm?" , he suggests.   Reluctantly, I say "OK"..

 

I'm not happy...

 

Fast forward to Today (Friday).  

 

3PM---Nothing

4PM---Nothing

4:34PM ---Oh look...Its "Prince Telecom" calling.    The girl say "This is Comcast, The technician is running behind and we have no ETA for your Install".  

 

Needless to say, I'm not Happy at all!!! I'm about ready to go ballistic

 

Back on the Phone with 1-800-COMCAST.

 

Talked with the Customer Service Rep, He puts me on hold for a few moments and comes back and says he has escalated my issue to the "Local Market".   Puts me on hold again and comes back and says the Technician is running 3 Appointments Behind!!!

 

Someone better re-think their choice of contractors...   Obviously they can't handle the work.

 

Now here I sit, I'm supposed to get a call in the next 30 Mins from someone to see what can be done.   I'm not holding my breath on anything positive happening.  

 

So much for the Customer Guarantee...WOW...A whole $20 for sitting around all day for 2 days to ultimately get Nothing.  

 

We shall see..   Stay tuned boys and girls to see how this saga ends.

 

Thanks for listening (As If you had a choice)

Andy 


6:43 PM   Update #1 -  Prince Telecom called at 5:21PM and Said "The Technician should be there around 6:30pm but he will call when he is on his way"   No word from them as of yet. 

 

 


7:23 PM  Update #2 - Prince Telecome called at 7:22 PM and Said "The Technician should be there in the next 45 minutes, he is just finishing up on a job".   


  8:05PM  Update #3 -  Technician Shows up with my X1 Boxes.  All Boxes set-up and working ...Sorta.    Two of my 4 boxes are not showing up on MyDVR or the X1 App.  Oh and Get this....He still had 1 more stop after he left my house around 9:15PM.    

Posted by
Frequent Visitor

Member Since: ‎12-09-2010
Posts: 8
Message 39 of 1,102 (11,792 Views)

Re: X1 Forum

Same here. It was stuck showing "ESPN HD" and never got tv. Got it to reset, now tv works, but no recordings
Posted by
Frequent Visitor

Member Since: ‎10-30-2009
Posts: 14
Message 40 of 1,102 (11,796 Views)

Re: About Ready to Blow!!! X1 Install---or Lack of Install---Southern NJ


phillyaj wrote:

phillyaj wrote:

First off let me apologize for the Venting but I'm pretty mad

 

Via the great sharing of information on here, I found out that I can get the new X1 service.  After talking it over with ComcastTED and sending him a PM, I got a call from someone within an hour or so.  WOW...."What Service", I thought.

 

The guy on the phone explained the service to me and was very nice.  He explained to me what I would be getting and how much my bill would be.  2x X1 DVRs, and 2xX1 Non-DVRs.   He did a great job explaining the services and features.   Ok..Now I'm REALLY Excited

 

Install scheduled for Wednesday, April 24, from 1 to 3 PM.   

 

Fast-forward to Wednesday.  Got a Robo-Call confirming my appointment.. Ok...So far, so good.  

1PM...Nothing..No word

2PM..Nothing...NO word

2:47 PM...I get a call from "Prince Telecom" (Obviously a Comcast contractor).   The GIrl on the phone says, "This is Comcast, the Technician scheduled to come out is running about 3 hours behind".  

 

OK...that sucks..   I call 1-800-COMCAST and talk to a very nice Customer Service Rep, who opens an ticket for me and apologizes.   I'm not happy, but stuff happens.....not a big deal.   

 

"Can I get reschedule for Tomorrow??", I ask.   Ahhh..NO...There is nothing available.

 

"How about Friday from 3pm to 5pm?" , he suggests.   Reluctantly, I say "OK"..

 

I'm not happy...

 

Fast forward to Today (Friday).  

 

3PM---Nothing

4PM---Nothing

4:34PM ---Oh look...Its "Prince Telecom" calling.    The girl say "This is Comcast, The technician is running behind and we have no ETA for your Install".  

 

Needless to say, I'm not Happy at all!!! I'm about ready to go ballistic

 

Back on the Phone with 1-800-COMCAST.

 

Talked with the Customer Service Rep, He puts me on hold for a few moments and comes back and says he has escalated my issue to the "Local Market".   Puts me on hold again and comes back and says the Technician is running 3 Appointments Behind!!!

 

Someone better re-think their choice of contractors...   Obviously they can't handle the work.

 

Now here I sit, I'm supposed to get a call in the next 30 Mins from someone to see what can be done.   I'm not holding my breath on anything positive happening.  

 

So much for the Customer Guarantee...WOW...A whole $20 for sitting around all day for 2 days to ultimately get Nothing.  

 

We shall see..   Stay tuned boys and girls to see how this saga ends.

 

Thanks for listening (As If you had a choice)

Andy 


6:43 PM   Update #1 -  Prince Telecom called at 5:21PM and Said "The Technician should be there around 6:30pm but he will call when he is on his way"   No word from them as of yet. 

 

 


7:23 PM  Update #2 - Prince Telecome called at 7:22 PM and Said "The Technician should be there in the next 45 minutes, he is just finishing up on a job".   

Posted by
Frequent Visitor

Member Since: ‎10-30-2009
Posts: 14
Message 41 of 1,102 (11,818 Views)

Re: About Ready to Blow!!! X1 Install---or Lack of Install---Southern NJ


phillyaj wrote:

First off let me apologize for the Venting but I'm pretty mad

 

Via the great sharing of information on here, I found out that I can get the new X1 service.  After talking it over with ComcastTED and sending him a PM, I got a call from someone within an hour or so.  WOW...."What Service", I thought.

 

The guy on the phone explained the service to me and was very nice.  He explained to me what I would be getting and how much my bill would be.  2x X1 DVRs, and 2xX1 Non-DVRs.   He did a great job explaining the services and features.   Ok..Now I'm REALLY Excited

 

Install scheduled for Wednesday, April 24, from 1 to 3 PM.   

 

Fast-forward to Wednesday.  Got a Robo-Call confirming my appointment.. Ok...So far, so good.  

1PM...Nothing..No word

2PM..Nothing...NO word

2:47 PM...I get a call from "Prince Telecom" (Obviously a Comcast contractor).   The GIrl on the phone says, "This is Comcast, the Technician scheduled to come out is running about 3 hours behind".  

 

OK...that sucks..   I call 1-800-COMCAST and talk to a very nice Customer Service Rep, who opens an ticket for me and apologizes.   I'm not happy, but stuff happens.....not a big deal.   

 

"Can I get reschedule for Tomorrow??", I ask.   Ahhh..NO...There is nothing available.

 

"How about Friday from 3pm to 5pm?" , he suggests.   Reluctantly, I say "OK"..

 

I'm not happy...

 

Fast forward to Today (Friday).  

 

3PM---Nothing

4PM---Nothing

4:34PM ---Oh look...Its "Prince Telecom" calling.    The girl say "This is Comcast, The technician is running behind and we have no ETA for your Install".  

 

Needless to say, I'm not Happy at all!!! I'm about ready to go ballistic

 

Back on the Phone with 1-800-COMCAST.

 

Talked with the Customer Service Rep, He puts me on hold for a few moments and comes back and says he has escalated my issue to the "Local Market".   Puts me on hold again and comes back and says the Technician is running 3 Appointments Behind!!!

 

Someone better re-think their choice of contractors...   Obviously they can't handle the work.

 

Now here I sit, I'm supposed to get a call in the next 30 Mins from someone to see what can be done.   I'm not holding my breath on anything positive happening.  

 

So much for the Customer Guarantee...WOW...A whole $20 for sitting around all day for 2 days to ultimately get Nothing.  

 

We shall see..   Stay tuned boys and girls to see how this saga ends.

 

Thanks for listening (As If you had a choice)

Andy 


6:43 PM   Update #1 -  Prince Telecom called at 5:21PM and Said "The Technician should be there around 6:30pm but he will call when he is on his way"   No word from them as of yet. 

 

 

Posted by
Frequent Visitor

Member Since: ‎10-30-2009
Posts: 14
Message 42 of 1,102 (11,845 Views)

About Ready to Blow!!! X1 Install---or Lack of Install---Southern NJ

First off let me apologize for the Venting but I'm pretty mad

 

Via the great sharing of information on here, I found out that I can get the new X1 service.  After talking it over with ComcastTED and sending him a PM, I got a call from someone within an hour or so.  WOW...."What Service", I thought.

 

The guy on the phone explained the service to me and was very nice.  He explained to me what I would be getting and how much my bill would be.  2x X1 DVRs, and 2xX1 Non-DVRs.   He did a great job explaining the services and features.   Ok..Now I'm REALLY Excited

 

Install scheduled for Wednesday, April 24, from 1 to 3 PM.   

 

Fast-forward to Wednesday.  Got a Robo-Call confirming my appointment.. Ok...So far, so good.  

1PM...Nothing..No word

2PM..Nothing...NO word

2:47 PM...I get a call from "Prince Telecom" (Obviously a Comcast contractor).   The GIrl on the phone says, "This is Comcast, the Technician scheduled to come out is running about 3 hours behind".  

 

OK...that sucks..   I call 1-800-COMCAST and talk to a very nice Customer Service Rep, who opens an ticket for me and apologizes.   I'm not happy, but stuff happens.....not a big deal.   

 

"Can I get reschedule for Tomorrow??", I ask.   Ahhh..NO...There is nothing available.

 

"How about Friday from 3pm to 5pm?" , he suggests.   Reluctantly, I say "OK"..

 

I'm not happy...

 

Fast forward to Today (Friday).  

 

3PM---Nothing

4PM---Nothing

4:34PM ---Oh look...Its "Prince Telecom" calling.    The girl say "This is Comcast, The technician is running behind and we have no ETA for your Install".  

 

Needless to say, I'm not Happy at all!!! I'm about ready to go ballistic

 

Back on the Phone with 1-800-COMCAST.

 

Talked with the Customer Service Rep, He puts me on hold for a few moments and comes back and says he has escalated my issue to the "Local Market".   Puts me on hold again and comes back and says the Technician is running 3 Appointments Behind!!!

 

Someone better re-think their choice of contractors...   Obviously they can't handle the work.

 

Now here I sit, I'm supposed to get a call in the next 30 Mins from someone to see what can be done.   I'm not holding my breath on anything positive happening.  

 

So much for the Customer Guarantee...WOW...A whole $20 for sitting around all day for 2 days to ultimately get Nothing.  

 

We shall see..   Stay tuned boys and girls to see how this saga ends.

 

Thanks for listening (As If you had a choice)

Andy 

Posted by
Regular Contributor

Member Since: ‎01-23-2013
Posts: 458
Message 43 of 1,102 (11,876 Views)

Re: Percentage used


donald1 wrote:

I am still having problems with the percentage of memory I have used.  We have two X1 boxes; they both display about 78% to 92% full when I have about 20 hours of High Def programs recorded on each one.   The DVR Manager on the Xfinity website shows about 45% to 50% full on each box.  The Comcast rep told me that I should get 60 hours of high def per box which would mean that I should have only about 33% used.  Which numbers should I believe?  


donald1 - The DVR % indicator bug is still a known issue. The X1 Platform team is working to get that resolved as soon as possible. 

Posted by
Regular Contributor

Member Since: ‎11-07-2008
Posts: 208
Message 44 of 1,102 (11,898 Views)

Re: xr2 remote question/enhancement request


Dillinger wrote:
Thanks for the responses. I can get the remote to turn on all three. It just doesn't turn off my avr. I'll try some different codes. I have a onkyo and I believe there were only two codes listed.

I just noticed that when I use the All button it won't turn off the TV, but the TV button will do it - odd - gotta do some more fiddling with it I guess...I usually use a Harmony 900 anyway, but for simple watching TV (in the daylight), the Comcast remote is nice - if it were backlit, it would be really nice.

Posted by
Frequent Visitor
  • You have posted 10 replies to the community. Thank you for keeping the conversations going!
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Member Since: ‎03-21-2009
Posts: 18
Message 45 of 1,102 (11,906 Views)

Re: X1 Forum

My x1 works ok but I am having trouble recording. Why is it , that when I highlight a program to record, sometimes it does and sometimes it doesnt. Currently every program I have highlighted on 4/24 was not recorded. I am not using the series function and I set up to recorded each one by itself.

Posted by
Official Employee

Member Since: ‎01-09-2012
Posts: 13,677
Message 46 of 1,102 (11,941 Views)
Posted by
Contributor

Member Since: ‎03-27-2013
Posts: 52
Message 47 of 1,102 (11,954 Views)

Re: xr2 remote question/enhancement request

Thanks for the responses. I can get the remote to turn on all three. It just doesn't turn off my avr. I'll try some different codes. I have a onkyo and I believe there were only two codes listed.
Posted by
Regular Contributor

Member Since: ‎11-07-2008
Posts: 208
Message 48 of 1,102 (12,010 Views)

Re: Percentage used

"D" Button is a big help with Erase.

 

Is there a comprehensive list of "undocumented in the manual" key commands?

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Member Since: ‎02-17-2007
Posts: 7
Message 49 of 1,102 (12,013 Views)

Re: Percentage used

Thanks so much, Screenname137 and ebow.  Deleting my deletes brought my percentage down from 91% to 17% full.  Thanks also for the tip about the 'D' button; it worked like a charm.  It would have taken me much longer without knowing about the D button.

Posted by
Regular Contributor

Member Since: ‎01-02-2013
Posts: 117
Message 50 of 1,102 (12,033 Views)

Re: Percentage used


ebow wrote:

Tip: use the 'D' button to make deleting easier / faster. 

 

In my experience, erasing shows from the Deleted list can cause the displayed disk space number to go up or down. It's inconsistent. 


replying to myself...

 

Tonight I finally got fed up that my percent full indicator was so off. Previously it would correct itself from time to time, but it had crept up to 77% full, and I knew that wasn't right. I erased everything from the Deleted list, and for the most part the percent full dropped, dropped, dropped. (It ticked up briefly a few times as the software appeared to be catching up with the quick erasures.) After erasing everything, I was down to 35% full. Later, I deleted a few watched shows, and the % full dropped just from moving them *to* the Deleted list.