Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,707,486

members

8

online now

1,871,343

discussions

Back to Top

X1 Forum

SOLVED
Posted by
Regular Contributor

Message 2 of 1,102
213,840 Views

For all X1 related questions, comments or issues!

 

For any urgent X1 issues, you can contact 1-877-896-8678. 

 

X1 Availability: Unfortunately, I do not have any information regarding X1 deployment. To determine if you are eligible, I suggest you call 1-800-XFINITY to verify if/when X1 will be available in your area.  

 

Relevant X1 Materials (as of February 2013):

 

  • X1 User Guide: (Attached)



Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Regular Contributor

Message 1102 of 1,102
40,182 Views
Solution

X1 Thread - Update as of May 3, 2013

 

Everyone - In order to better organize the X1 info in this forum, we are closing out this thread and replacing it with the X1 specific feature area(s) threads. This thread will still be available for reference, however you will not be able to post comments / replies. 

 

Effective immediately, you can post your comments/feedback/questions in the following areas (links below). 

 

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

1,101 REPLIES
Posted by
Regular Contributor

Message 1 of 1,102
209,545 Views

Dear Comcast, 

 

Your instructions for the XR2 remote (found here: http://customer.comcast.com/help-and-support/cable-tv/xr2-xfinity-tv-remote/#Programming_Remote) are incomplete. 

 

The instructions state that there are two versions of the remote: R1 and R2. Well the back of my remote says that it is version "P2". I assume that the "R2" material covers my remote, but that's not clear. You should include coverage of the P2 remote in these instructions. 

 

The instructions have a section for "Pairing your XR2 Remote with your device for RF (Out-of-Sight) control". OK, what if I do that and decide that I want to go back to using infrared, so that clicks I make accidentally while pointing the remote somewhere else don't transmit instructions? I can't find anything about changing back to IR or unpairing. 

 

Finally, in the Troubleshooting section is a set of steps for the situation where "Set-top box ... won't turn on when the All Power button is pressed on the XR2 Remote." Great, I'm having this problem--can these steps help? Nope. 

 

  1. Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better?
    • Yes - Next step
    • No - Change batteries
  2. If your set-top box or HD DTA is stored in a closet or in another room, have you properly paired the XR2 Remote with your set-top box or HD DTA?
  3. If your remote has not been paired for RF, is there anything blocking the path between the remote and the set-top box or HD DTA?
    • Yes - Clear anything blocking the path between the remote and set-top box or HD DTA.
    • No - Next step (again, this is really N/A)
  4. Does the set-top box or HD DTA have power?
    • Yes - Next step
    • No - Make sure the power cable of the set-top box or HD DTA is properly connected to the device and plugged into an active electrical outlet.
  5. Press the power button on the front of the set-top box or HD DTA. Does this turn on the device?

But, but... what if the answer to number 5 is yes?? Pressing the power button on the front the box does turn on the device. And the remote still doesn't control the box's power. So... ???????

 

Please improve this documentation. If something is not possible, say so. If your troubleshooting steps have yes/no possibilities, cover BOTH possibilities. 

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 3 of 1,102
209,401 Views

I ran into the same issue today.  I can't find any instructions on unpairing the remote, not only for infared but just to unpair and try the remote on another box for basic troubleshooting.  Found the same thing funny when I got to step 4 and my answer was yes but step 5 was to hit the power button to power on??

 

Did you ever get any luck with unpairing?

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 4 of 1,102
209,390 Views

Nevermind....found it, figured I'd share -

To unpair the XR2 remote you have to hold the setup button until the "All Power" button changes from red to green.  Then enter 9-8-7.  To pair the remote with the XG1 you hold setup until "All Power" goes from red to green and then press the Xfinity button up to five times.  The remote pairing screen should appear.  If it doesn't then the cable box doesn't support pairing.

 

The moment I unpair my remote, I'm able to use all features, as well as powering the cable box on/off.  As soon as I pair it again, I'm not able to power the cable box on/off, but everything else works fine.

Posted by
Regular Contributor

Message 5 of 1,102
209,374 Views

ebow - Thank you for your post. We appreciate your feedback on the remote documentation and will share it with our product management team.

 

Instructions to remove pairing are posted here in the section titled "remove remote control pairing": http://media2.comcast.net/anon.comcastonline2/support/help/faqs/remotes/XR2_RemoteControl_rev_122911...

 
Re: Issue about turning on STB with remote - This is a known issue and we hope to have this resolved in the near future. Thank you for your patience. 



Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 1,102
209,244 Views

Hello, just something for the suggestion list: When you back up the buffer to the previous show, the description only shows the current show description. I would be nice to show the description for the show you're actually watching.

 

Thanks.

Posted by
Regular Contributor

Message 7 of 1,102
209,239 Views

I just had my X1 DVR hooked up yesterday. However, we can only have it set at 720p resolution.


Any time I change it to 1080i, the entire screen turns orange and all the video is distorted.

 

We then have to change it back to 720p, and reboot the entire DVR to make it watchable again.

 

This is on a 1080i capable plasma, as we had our previous boxes set to 1080i. (Same when we had FIOS)

 

Has anyone else witnessed this issue? I really don't want to watch all of my HD in 720p.

 

X1 DVR --> HDMI --> Pioneer Receiver --> TV

Posted by
Silver Problem Solver

Message 8 of 1,102
209,232 Views

take the hdmi out of the receiver and go direct to the tv and see if that gets rid of the issue.    just because you had the old box on 1080i does not mean it was all sending 1080i the box is passing on the native resolution from the network.

Posted by
Regular Contributor

Message 9 of 1,102
209,218 Views

ComcastKaraT wrote:

ebow - Thank you for your post. We appreciate your feedback on the remote documentation and will share it with our product management team.

 

Instructions to remove pairing are posted here in the section titled "remove remote control pairing": http://media2.comcast.net/anon.comcastonline2/support/help/faqs/remotes/XR2_RemoteControl_rev_122911...

 
Re: Issue about turning on STB with remote - This is a known issue and we hope to have this resolved in the near future. Thank you for your patience. 

Thanks for the link to the PDF file. Is that link posted anywhere on the website that I could have discovered? I would have expected a link to it on the XR2 Remote webpage. I didn't get anything like this when my service was set up. 

 

Good to hear that the STB power thing is a known issue being worked on. It's frustrating when you think it's just your own hardware having the problem. 

Posted by
Regular Contributor

Message 10 of 1,102
209,217 Views

ComcastKaraT wrote:

For all X1 related questions, comments or issues!


Are you saying there will be a forum set up, as a sub-folder of the "Service and Equipment" forum? Or that this thread is the forum? 

Posted by
Regular Contributor

Message 11 of 1,102
209,080 Views

Hello,

 

I had 3 X1 DVR boxes installed last Friday January. 25,2013 and so far I like it a lot better then my older DVR it replaced.

 

However there are a few features that I really wish it would have!

 

1. Why is there no Red light on the front of the box when you are recording a show?

 

2. When setting a recording I am very sad to see the option to start a recording "15 minutes" Early and end 1 hour Later are missing! I used these extra recording times with my old DVR all the time and really hope these recording options will return in the X1. 

 

3. When scrolling though the on screen guide why does it not start over from the begining like the older guide does? Instead you have to scroll all the way back again to get to the first channels on the guide. Of course as a work around you can just enter 01 to get to the begining of the list.

 

4. When viewing the on screen guide say 2 or 3 days or more in the future and you do a "quick search" and type in the letters for the channel name why does it go back to the "current day" instead of staying in the 2 or 3 days in the future view when switching to the channel on the in guide view?

 

5. I also would like to see options for how long you would like the "time overlay" to be shown when you change a channel.

 

6. Maybe options to change the color of the backround interface? Like Blue perhaps.

 

7.  Also while not bad I do hope to see performance on the X1 interface improved some what. Like Less "sluggish" for example. Or having the channel logos and tv show posters appear faster wouldbe great!

 

8. A bigger hard drive would be great also like 2TB for example Smiley Happy

 

9. And why are all 6 tuners not enabled? I hope Comcast will enable at least 1 more tuner in the near future so we can record 3 things at the same time and watch another Smiley Happy

 

 

Other then these issues I am really enjoying the new X1 over my old out dated DVR box! The X1 is so much more sharp and modern looking then the older one. And I also had a nice surprise with the X1 Box. I have discovered that the sound dooes not drop out anymore when changing channels or fast forwarding and rewinding when you are using a audio Receiver Smiley Happy

 

Well I posted this in the hope that Comcast really does improve the X1 box in the near future!

 

Thanks

 

 

 

 

Posted by
Regular Contributor

Message 12 of 1,102
208,968 Views

How big is the hard drive in the PACE PX001ANM X1 box?

Posted by
Regular Contributor

Message 13 of 1,102
209,002 Views

Thanks OldBadDad for your comment. That is how the transport is intended to work. When you rewind the buffer to the previous show, do you still see the most recent show title? This might be a bug.

 

Please keep us posted on what your experience. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 14 of 1,102
208,998 Views

ebow - I am working with the team that manages the online content to ensure this information is easily available for all customers!




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 15 of 1,102
208,996 Views

Ebow - for now, we are still organizing the X1 threads. For now, I will be monitoring this thread and responding back to customers re: X1 queries, comments, etc. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 16 of 1,102
208,993 Views

Glad to hear you are enjoying your X1 boxes, gate1975mlm!

 

I shared your suggestions/feedback with the product management team. 

 

A few specific comments:

 

- Re: red light when recording - this is a known bug and we trying to resolve the issue asap!

- Re: 6 tunes - Our Product Management & Development organization is aware of the need to increase the number of tuners available for recording and viewing, but I do not have any updates on when that might be available. I will let them know about your comment here as well.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
Message 17 of 1,102
208,871 Views

I was just curious if there is any information on if/when x1 (for motorola boxes) will be available in the indianapolis market? I just activated my new comcast services today and recieved a brand new motorola dvr but have been disapointed with the very out-dated guide.

Posted by
New Poster
Message 18 of 1,102
208,882 Views

Besides my X1 DVR which is RF capable for the rmeote, the HD set top boxes I have PR150BNM are not (at least they won't pair and the remotes flash with a weird sequence).  Is there another otpion for an HD settop box that has an RF compatible remote.  I have some that are in cabinets and no remote IR sensors are provided. (I'd prefer Rf anyway)

Posted by
New Poster
Message 19 of 1,102
208,846 Views

Just got the X1 box.  My kids and I have very different interests on what to watch.  The old box allowed for several "favorites" lists.  I figured out how to make a "favorites" list on the X1 box but am not sure if it supports multiple lists.  Anyone know if it does or will in the future?

Posted by
Regular Contributor

Message 20 of 1,102
208,830 Views

Help!

 

All of a sudden when I click on a DVR recording it takes like 10 seconds or more to display the info and watch button on  1 of my X1 boxes. The other 2 seem fine currently.

 

 

I pulled the power cord out for about 2 minutes but that didnot fix it.

 

How can I fix this? Smiley Sad

Posted by
Regular Contributor

Message 21 of 1,102
208,812 Views

i am so glad i got a tivo (found out about it in these here forums!).  i have been a long time comcast customer who got sick of being at 90+% dvr capacity all the time.  i am glad comcast is working on a new dvr, but again i see they are rolling out insufficient products.  i hate to criticize, but i sincerely hope in 3 or 4 years when my tivo is obsolete (and i have a Premier Elite with 4 tuners and 300 hrs of HD, quite sufficient) there will be a decent dvr from comcast so i do not have to spend another $500 plus $15 a month extra to enjoy a decent dvr.  and the X1 box is capable of 6 tuners but only has 2 or 3 enabled?  oh comcast, you are really something......managing a huge cable industry, a major tv network and who knows what else.  please get with it.  Florida Broward county-motorola based here.  KaraT, you may be deleting this message, but please forward this comment to whomever higher ups you know to show them to what lengths people will go to get a decent dvr.  thank you.

Posted by
Regular Contributor

Message 22 of 1,102
208,780 Views

More problems!!! Smiley Sad

 

These X1 boxes are so buggy can just can not believe it!

 

I have had it since Friday and now I am seeing way to many issues!

 

 

1.Series Recording is not working.

 

2. When I am watching a show and I hit the record buton it takes like 6+ minutes to show up in the recorded list.

 

3. All of a sudden I can not fast forward on any of my recordings.

 

4. Also when I set recordings a lot of them are not being recorded and I am missing my shows Smiley Sad

 

 

If these issues can not be fixed soon I will have no choice but to goback to the older dvr's with the uglly interface Smiley Sad

 

I have a Comcast tech comibg out to the house tomorrow but I don't think they will be able to fix these issues.

 

This is really a big disappointment so far with the X1 Smiley Sad

 

Posted by
New Poster
Message 23 of 1,102
208,749 Views

Over the past few weeks, every Tuesday when I get home from work, I've had to reboot my X1 box in order to get it to turn on. Is this something that happens to other customers too, or do I have a faulty box?

Posted by
Regular Contributor

Message 24 of 1,102
208,700 Views

is this X1 box cisco/sa or motorola or something else?  i really feel for you people, BUT knowing new technologies (comcast is not any better than tivo, their quality assurance dept s*cks too, but you would think that problems like these would be corrected) i definitely would not have given up my old dvr before i knew how messed up the X1 was.  some of these problems might be firmware related and when you get another box it might have a better level of firmware, but i am just guessing, but also that was true of older dvr's in the old days (meaning 2-4 years ago).  i will be waiting to see the post after comcast comes and also to see what the moderator of this forum has to say about all these problems.   i would not be putting up with it.  in my area they do not even have the newer guide let alone X1.  maybe cause we are motorola based.  i have had many different dvr's, but the best was Dish.  too bad its not a good idea in florida during the rainy season (live in a condo anyway and stuck with comcast since basic cable is in my maint, but they do have the best internet and their uptime in this area is almost excellent).  now dish has 6 tuners.  i live alone so the 4 i got in my tivo is sufficient and amazingly there ARE times all 4 lights are on (yes, tivo has a light for each tuner, very nice...wish their software was perfected....LOL).  but the tivo is an expensive proposition and i have had it since 05/2012.  stunning video processor and sound processor.  at least compared to my old DCT3425.  so i wish you all luck with your boxes and i will be monitoring these posts.  

Posted by
New Poster
Message 25 of 1,102
208,675 Views

I have Tivo for years and it is great.  I hear about the X1 Service and it looks very good.  Is there a way to find any ETA on the new X1 devices for the Connecticut Market.  It would be nice to have a more tightly integrated DVR with Comcast. Even if the box cost a little more.  It would be worth it. 

 

I would like to see if there is going to be a ETA on the X1 before I get the Tivo Lifetime which has always been worth it since the devices have lasted a long time.

 

Please let me know if anyone has any news on this X1 service.

Posted by
Valued Contributor

Message 26 of 1,102
208,641 Views

@sammsterling, I think the X1 boxes are Pace. The Xcaliber interface may roll out to the high end Cisco/SA and Motorola boxes at some point once the bugs are worked out

Posted by
Silver Problem Solver

Message 27 of 1,102
208,570 Views

Look at this article.  I think the spectrum dvr with excalibur software is actually the x1, those were working names back then,  in the link you see what is now the x1 guide which looks the same as excalibur. 

 

http://www.engadget.com/2011/05/20/comcasts-next-generation-xfinity-spectrum-dvr-shows-off-quad-tu/

Posted by
New Poster
Message 28 of 1,102
208,527 Views

I just received my x1 box and spent two days on the phone with Comcast support.

 

the x1 box does not support 5.1 audio through the HDMI connection. 

 

My new x1 box was connected just the same as the last box. The cable HDMI was sent to my Denon AVR receiver and from there, to the tv through another HDMI. This setup delivered 5.1 before but, with the xI, I only received 2.0 stereo.

 

I checked that the cable setup was set to surround. I check all my receiver options. Still no 5.1. No help from the special x1 phone support. Still waiting for the secret level 2 tech to call back.

 

Fortunately I got a call from the supervisor of the local fields service guys. They said my signal was too strong and they needed to return to install a line buffer. I explained my other problem and he came out with a technician.  After verifying all connections an settings they were unable to get Dolby digital Finally we connected the x1 box audio to the receiver using to

the optical/Toslink connector and it worked.

 

they said that apparently 5.1 audio is not supported on HDMI! Really? Wow!

 

Luckily I now have 5.1 on Comcast but I lost my digital optical connectiwit for my older CD player.

 

i hope that this can be fixed on the next firmware update.

Posted by
Valued Contributor

Message 29 of 1,102
208,524 Views
Posted by
Regular Contributor

Message 30 of 1,102
208,522 Views

erikvaish3 wrote:

Just got the X1 box.  My kids and I have very different interests on what to watch.  The old box allowed for several "favorites" lists.  I figured out how to make a "favorites" list on the X1 box but am not sure if it supports multiple lists.  Anyone know if it does or will in the future?


erikvaish3 - thanks for your question! currently, X1 does not support multiple favorite lists. I have shared your feedback with the product management team for future consideration. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 31 of 1,102
208,521 Views

gate1975mlm wrote:

Help!

 

All of a sudden when I click on a DVR recording it takes like 10 seconds or more to display the info and watch button on  1 of my X1 boxes. The other 2 seem fine currently.

 

 

I pulled the power cord out for about 2 minutes but that didnot fix it.

 

How can I fix this? Smiley Sad


Sorry to hear you are having issues, gate1975. We experienced some sluggish the past day. Are you still encountering the issue on the one X1 box? If so, I will escalate to our production support team to take a closer look. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 32 of 1,102
208,519 Views

sammsterling wrote:

i am so glad i got a tivo (found out about it in these here forums!).  i have been a long time comcast customer who got sick of being at 90+% dvr capacity all the time.  i am glad comcast is working on a new dvr, but again i see they are rolling out insufficient products.  i hate to criticize, but i sincerely hope in 3 or 4 years when my tivo is obsolete (and i have a Premier Elite with 4 tuners and 300 hrs of HD, quite sufficient) there will be a decent dvr from comcast so i do not have to spend another $500 plus $15 a month extra to enjoy a decent dvr.  and the X1 box is capable of 6 tuners but only has 2 or 3 enabled?  oh comcast, you are really something......managing a huge cable industry, a major tv network and who knows what else.  please get with it.  Florida Broward county-motorola based here.  KaraT, you may be deleting this message, but please forward this comment to whomever higher ups you know to show them to what lengths people will go to get a decent dvr.  thank you.


I will certainly share your feedback re: tuners to the product team. Thanks for your comment, sammsterling




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 33 of 1,102
208,515 Views

mlberman wrote:

Over the past few weeks, every Tuesday when I get home from work, I've had to reboot my X1 box in order to get it to turn on. Is this something that happens to other customers too, or do I have a faulty box?


Hi mlberman - Sorry to hear you're having an issue with your stb. When you turn your TV (on tuesdays) - what exact issue are you having? Do you see a black screen? 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 34 of 1,102
208,506 Views

PhillyRobert wrote:

I just received my x1 box and spent two days on the phone with Comcast support.

 

the x1 box does not support 5.1 audio through the HDMI connection. 

 

My new x1 box was connected just the same as the last box. The cable HDMI was sent to my Denon AVR receiver and from there, to the tv through another HDMI. This setup delivered 5.1 before but, with the xI, I only received 2.0 stereo.

 

I checked that the cable setup was set to surround. I check all my receiver options. Still no 5.1. No help from the special x1 phone support. Still waiting for the secret level 2 tech to call back.

 

Fortunately I got a call from the supervisor of the local fields service guys. They said my signal was too strong and they needed to return to install a line buffer. I explained my other problem and he came out with a technician.  After verifying all connections an settings they were unable to get Dolby digital Finally we connected the x1 box audio to the receiver using to

the optical/Toslink connector and it worked.

 

they said that apparently 5.1 audio is not supported on HDMI! Really? Wow!

 

Luckily I now have 5.1 on Comcast but I lost my digital optical connectiwit for my older CD player.

 

i hope that this can be fixed on the next firmware update.


PhillyRobert - Sorry to hear about your issues. One quick question - Did you change your audio mode to  "Surround" in the Settings menu? This may resolve your issue, as Dolby is supported on the X1 platform. 

 

In Settings -> Device Settings -> Audio, change the Audio Mode from Stereo to Surround.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
Message 35 of 1,102
208,487 Views

Is there any way to program the XR2 remote to change the input of the TV? Without this feature I still have to use the TV/VCR button on the old Xfinity remote or use the remote that came with my TV set. It would be great if I could just keep one remote on my coffee table.

 

Other than that, the Xfinity X1 system is incredible. It's everything I thought the Apple iTV was going to be.

Posted by
New Poster
Message 36 of 1,102
208,471 Views

Yes I did ensure that it was in surround mode. ( 4th paragraph, 1 st sentence). The technician checked also. I know that Dolby is supported in the optical output/Toslink, but it does not seem to be by the HDMI.  As you know these optical connections are becoming rare and if a system has one, they that've only one. HDMI is the new standard and it does not work on the three boxes that the supervising technician tried.

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 37 of 1,102
208,432 Views

ComcastKaraT, do you know if/when the x1 dvr box will make it to the Abindgon/Glade Springs VA area?  And is there going to be any beta testing done in the area. If there is beta testing, is there a way to become a beta tester? Thanks for your responce in advance.

Posted by
Valued Contributor

Message 38 of 1,102
208,426 Views

Do you know when or if we'll be able to use the X2 remote on the Cisco RNG200N boxes?

 

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 39 of 1,102
208,366 Views

I've only had my x1 box for a week (dvr anywhere still not available in my area, NJ) but compared to the last platform, the tv experience is 1000 times better.  Hopefully certain things get updated, like the remote allowing you to change tv inputs, and maybe another tuner for DVR, but the x1 guide, dvr, speed....is so much better than the old setup.

Posted by
Official Employee

Message 40 of 1,102
208,346 Views

MikeWolf wrote:

What ever happened to the Barcelona guide? http://www.engadget.com/2011/11/22/comcast-shows-off-its-new-barcelona-hd-guide-upgrade/ 

 

And is X1 the Xcalibur guide? http://www.multichannel.com/content/cable-show-2011-comcasts-roberts-pulls-out-xcalibur-tv-gigabit-d...


Apologies for jumping into ComcastKaraT's thread....

 

On-Screen Guide 2.0 (also known internally as Barcelona) is deployed in customer homes in several areas (selected areas that use Cisco and Scientific-Atlanta cable boxes).

 

It was (and is) a way to introduce significant improvements and new features (including AnyRoom DVR) to our customers in selected Cisco footprints: Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana and Minnesota. That way we started to deliver new features and products to multiple markets in several states in 2011 instead of waiting another full year (or longer). We also got some valuable learnings and feedback from customers and our operations regarding On-Screen Guide 2.0. We used those learning's and feedback for a lot of what the X1 Experience is.

Our Cisco areas historically have lagged behind our Motorola areas when it comes to new video products and features. On-Screen Guide 2.0 is a short term bridge as we work to get the X1 Experience (formerly known as Xcalibur) into more areas this year and into 2013.

 

On-Screen Guide 2.0 is not scheduled for any additional markets. We will continue to support and install this guide (with AnyRoom DVR subscriptions) in the areas where it is already available until the X1 Experience becomes available in these markets:

 

 

You may have noticed that a lot of the On-Screen Guide 2.0 features and design elements have made their way into the X1 Experience.

 

On-Screen Guide 2.0 http://www.xfinity.com/onscreenguide2

X1 Experience: On-Screen Guide 3.0 http://xfinity.comcast.net/x1/

 

The long term plan is to get our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide this year to provide a more consistent experience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Valued Contributor

Message 41 of 1,102
208,339 Views

What model numbers would these "newst boxes" be ? The full list, this way customers will know if they have to swap out their current DVR's  for the supported models, or if they are "good to go" for when it rolls out Smiley Happy

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 42 of 1,102
208,303 Views

Not sure how famous I am among the X1 techs yet, but I am the gentleman in New Hampshire who has apparently broken his X1 box like no one has ever broken their X1 box before.

 

What's happening is that on my DVR, when I delete something it disappears from the guide, but doesn't actually disappear from the hard drive. Meaning that my available space gets smaller and smaller as I record things and I am unable to free any space up.

 

Last night I reached the pinnacle, my DVR is both empty and full at the same time.

 

The reason the techs didn't swap out my box for a new one the other night is that supposedly a gentleman from the programming team (I believe his name is Eric but I'm not 100% sure on that) was supposed to go digging through my box and try and figure out the problem, but I haven't heard from him yet.


Finally, tell Emmalee in phone support that she is awesome and wonderful. Very courteous and polite on the phone, and very willing to try everything in her power that she could think of to fix the issue, even though sadly, none of it worked.

Posted by
Silver Problem Solver

Message 43 of 1,102
208,298 Views

I am sure you unplugged it to reset it but just in case.    Thank you for breaking the box and testing it for the rest of us so when we get it, it will finally work

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 44 of 1,102
208,284 Views

Can anyone provide guidance on why my "record" and "data" indicator lights arent functional on the X1 box?  I have latest firmware and all else is working fine.  Never know how much I relied on the little red "record" light on my old box until it was not working on the X1.  Any help from Comcast or a Forum User would be appreciated.

Posted by
Silver Problem Solver

Message 45 of 1,102
208,275 Views

did you miss this above??  Guess they did a lot testing before releasing this ha.

 

A few specific comments:

 

- Re: red light when recording - this is a known bug and we trying to resolve the issue asap!

- Re: 6 tunes - Our Product Management & Development organization is aware of the need to increase the number of tuners available for recording and viewing, but I do not have any updates on when that might be available. I will let them know about your comment here as well.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 46 of 1,102
208,271 Views

Thanks for the quick reply.  Funny thing is that, after the tech left my house, he left me with a bad firmware load and the lights were on.  Once the firmware was reinsatalled, the box worked well but no lights!

Spoiler
 
Posted by
Regular Contributor

Message 47 of 1,102
208,254 Views

yofishy wrote:

I've only had my x1 box for a week (dvr anywhere still not available in my area, NJ) but compared to the last platform, the tv experience is 1000 times better.  Hopefully certain things get updated, like the remote allowing you to change tv inputs, and maybe another tuner for DVR, but the x1 guide, dvr, speed....is so much better than the old setup.


Glad to hear you are enjoying your X1 box, yofishy. The product management team is aware of the tv input/tuner feedback. thanks again!




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 48 of 1,102
208,252 Views

MikeWolf wrote:

Do you know when or if we'll be able to use the X2 remote on the Cisco RNG200N boxes?

 


thanks for your question, mikewolf. At this time, there are no plans to use the XR2 remote with the RNG200N boxes. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 49 of 1,102
208,250 Views

thesalzereffect wrote:

Not sure how famous I am among the X1 techs yet, but I am the gentleman in New Hampshire who has apparently broken his X1 box like no one has ever broken their X1 box before.

 

What's happening is that on my DVR, when I delete something it disappears from the guide, but doesn't actually disappear from the hard drive. Meaning that my available space gets smaller and smaller as I record things and I am unable to free any space up.

 

Last night I reached the pinnacle, my DVR is both empty and full at the same time.

 

The reason the techs didn't swap out my box for a new one the other night is that supposedly a gentleman from the programming team (I believe his name is Eric but I'm not 100% sure on that) was supposed to go digging through my box and try and figure out the problem, but I haven't heard from him yet.


Finally, tell Emmalee in phone support that she is awesome and wonderful. Very courteous and polite on the phone, and very willing to try everything in her power that she could think of to fix the issue, even though sadly, none of it worked.


thesalzereffect - thanks for your feedback. I will send you a PM to get more information in order to get this resolved ASAP. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Contributor

Message 50 of 1,102
208,238 Views

The-Cable-Guy wrote:

Is there any way to program the XR2 remote to change the input of the TV? Without this feature I still have to use the TV/VCR button on the old Xfinity remote or use the remote that came with my TV set. It would be great if I could just keep one remote on my coffee table.

 

Other than that, the Xfinity X1 system is incredible. It's everything I thought the Apple iTV was going to be.


Hi, The-Cable-Guy, currently the input feature is not supported on our X2 remote. Our product management team is aware of this feedback and is looking at various ways to improve the current experience. Thanks for your comment and please keep us posted if you have any other comments. 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon